Job Title:

Compliance Officer - SSF

Job Description

Role Description:
•\tSpearhead the implementation of Security and other contractual compliance requirements for the assigned account
•\tConduct periodic tests on controls and report compliance to stakeholders
•\tManage Frauds and drive Fraud Prevention activities
•\tConduct regular risk assessment activities on all processes – client or internally-initiated changes and per defined frequency (example: New IT or Physical security guidelines, Outlier Analysis for trending fraud cases)
•\tEnsure all time readiness to internal and external audits
•\tEducation requirements completion such as Data Privacy, Information & Cyber Security, Continuity, Fraud Prevention, & Physical Security Education, COEBC (new hires and existing)
•\tRisk Reporting and Communication
•\tRisk and Compliance team management and development

Responsibilities:

Conduct daily/weekly/monthly/quarterly checks on Account specific security and facility controlsLead and ensure that all internal and external audit related issues are tracked till closureEnsure function’s delivery is in line with operational and / or contractual obligationsManage escalations and implement action to avert future client escalations around complianceSeek to continually improve processes IntegrityProvide on-going support, development, empowerment and positive reinforcement to floor on complianceCommunicate information in a timely, relevant and accurate manner to all stakeholdersEnsure that all account compliance policies and procedures are adhered toEstablish supporting processes for Risk and Compliance framework in the accountProvide relevant internal and external reports as per the account requirementsAnalyze function’s output & security data identifying and highlighting trends to the management team & course correction (internal team output)Analyze security and compliance metrics identifying and highlighting trends to the management team & course correctionFacilitate monthly calls with the Account Global team, share compliance findings, understand the root cause  and collaborate for improvementEnsure that all internal and external audit related issues are tracked till closureIdentify and drive continuous improvements and initiatives in the processEnsure that all internal customer/Employee queries are followed up on a timely basisCollaborate with internal teams, inter departments, cross functions across locationsBe the Key contact for all compliance related queries and concerns from internal and external stakeholders

Operational Risks

1.      Manage Fraud and drive Fraud Prevention activities across span

2.      Conduct regular risk assessment activities on all processes – client or internally-initiated changes and per defined frequency (example: Outlier Analysis for trending fraud cases)  

3.      Review and update of FMEA document on a quarterly basis

4.      Ensure testing of FMEA provisions are conducted per pre-determined frequency

Desired Skills:

Excellent written and spoken EnglishDetail oriented with excellent research, analytical and critical thinking skillsStrong resource planning and organizational skillsetStrong documentation, oral and written communications and interpersonal skillsThe ability to lead complex Fraud prevention initiatives, coordinate investigations, and individual task-level response activities across multiple teams and business units

Location:

MYS KL Sentral - NU Tower 2, Level 21, 30, 31, 38 & 40

Language Requirements:

English (Required), Mandarin (Required)

Time Type:

Full time2025-06-24

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