Our client, a leader in the medical device and pharmaceutical industry, is seeking a Complaint Management Specialist to join their team. As a Complaint Management Specialist, you will be part of the Quality Assurance department supporting the Product Surveillance team. The ideal candidate will have strong problem-solving skills, excellent written and verbal communication abilities, and a keen attention to detail which will align successfully in the organization. **Job Title:** Complaint Management Specialist **Location:** Hybrid to Medina, NY or Round Lake, IL **Pay Range:** $22 - 24.00 per hour **What's the Job?** + Triage incoming complaints from internal or external customers to determine next steps in the process based on level of risk. + Collect necessary complaint information for investigations and determine reportability of a complaint. + Respond to customer complaints (written or verbal) and write technical investigation response letters. + Participate in continuous improvement activities and projects, including CAPA and Product Improvement Teams. + Manage workflow; identify and escalate issues while participating in mentoring and training of the Product Surveillance team. **What's Needed?** + A bachelor's degree is required. + 2-5 years of relevant work experience in a cGMP related industry or in a clinical setting. + Strong knowledge of the FDA Quality System and Medical Device Reporting regulations (21 CFR 803, 806, 820, and 211). + Excellent technical writing skills and the ability to break down complex concepts into non-technical language. + Strong problem-solving and analytical skills with the ability to prioritize multiple risk projects. **What's in it for me?** + Opportunity to work in a fast-paced environment with a focus on quality execution. + Gain experience in complaint handling and regulatory compliance within the medical device and pharmaceutical sectors. + Collaborate with cross-functional teams including R&D, Medical Affairs, and Regulatory Law. + Possibility of contract extension or conversion based on performance. + Engage in continuous learning and improvement opportunities. **Upon completion of waiting period consultants are eligible for:** + Medical and Prescription Drug Plans + Dental Plan + Vision Plan + Health Savings Account + Health Flexible Spending Account + Dependent Care Flexible Spending Account + Supplemental Life Insurance + Short Term and Long Term Disability Insurance + Business Travel Insurance + 401(k), Plus Match + Weekly Pay If this is a role that interests you and you'd like to learn more, click apply now and a recruiter will be in touch with you to discuss this great opportunity. We look forward to speaking with you! **About ManpowerGroup, Parent Company of: Manpower, Experis, Talent Solutions, and Jefferson Wells** _ManpowerGroup® (NYSE: MAN), the leading global workforce solutions company, helps organizations transform in a fast-changing world of work by sourcing, assessing, developing, and managing the talent that enables them to win. We develop innovative solutions for hundreds of thousands of organizations every year, providing them with skilled talent while finding meaningful, sustainable employment for millions of people across a wide range of industries and skills. Our expert family of brands –_ **_Manpower, Experis, Talent Solutions, and Jefferson Wells_** _–_ creates substantial value for candidates and clients across more than 75 countries and territories and has done so for over 70 years. We are recognized consistently for our diversity - as a best place to work for Women, Inclusion, Equality and Disability and in 2023 ManpowerGroup was named one of the World's Most Ethical Companies for the 14th year - all confirming our position as the brand of choice for in-demand talent. ManpowerGroup is committed to providing equal employment opportunities in a professional, high quality work environment. It is the policy of ManpowerGroup and all of its subsidiaries to recruit, train, promote, transfer, pay and take all employment actions without regard to an employee's race, color, national origin, ancestry, sex, sexual orientation, gender identity, genetic information, religion, age, disability, protected veteran status, or any other basis protected by applicable law.