**Title:** Complaint Investigations Tech (Lab Tech) **Location:** 1360-1380 South Loop Road Alameda, CA USA 94502 **Duration:** 6 Months | 100% Onsite **Pay Range:** $28/ hr to $31/ hr (On W2) **Shift:** Second Shift | 1:30 PM – 10:00 PM We are looking for a **“Complaint Investigations Tech”** to join one of our Leading Healthcare Client. **Position Overview** We are seeking an **Entry-Level Lab Technician** to join the Complaint Investigations Lab. This role is ideal for candidates with a strong technical background, attention to detail, and a keen interest in medical devices and quality assurance. **Key Responsibilities** + Safely unpack returned product boxes and sort items by product line. + Investigate returned blood glucose meters, strips, and sensors to resolve customer complaints. + Document all complaint investigations accurately in the Complaint Handling System. + Utilize troubleshooting equipment such as multimeters, oscilloscopes, test fixtures, and microscopes to complete investigations. + Perform routine maintenance on quality records. + Ensure all testing equipment is within calibration and validity. **Required Skills & Qualifications** + Proficient computer skills, including the ability to navigate online programs and use Microsoft Office. + Strong written and verbal communication skills in English. + Ability to follow written work instructions (SOPs) with accuracy. + Strong documentation and data entry skills (essential for investigation reporting). + Ability to maintain focus while performing repetitive or routine investigations. + Team-oriented with the ability to collaborate effectively. **Preferred Qualifications** + Prior experience in the **Medical Device** or **Biotech** industry. + Knowledge of **electronic troubleshooting** . + Experience in **inspection** and **quality assurance** roles. + Bachelor’s degree in a technical field (ideal for recent graduates). **Education Requirement** + **Minimum:** High School Diploma or GED with technical experience. + **Preferred:** Bachelor’s degree in a relevant technical discipline. **We are looking for the candidate who are eligible to work with any employers without sponsorship** . If you’re interested, please click **“Apply”** button. ManpowerGroup is committed to providing equal employment opportunities in a professional, high quality work environment. It is the policy of ManpowerGroup and all of its subsidiaries to recruit, train, promote, transfer, pay and take all employment actions without regard to an employee's race, color, national origin, ancestry, sex, sexual orientation, gender identity, genetic information, religion, age, disability, protected veteran status, or any other basis protected by applicable law.