**Our Fortune 500 client (One of the world's largest Beauty companies) in St. Petersburg, FL is looking for hardworking, motivated talent to join their innovative team.** **Job Title: Community Manager** **Location: St. Petersburg, FL** **6 Months with posibility of extn** **Job Description:** **Key functions of management:** • **Community Management Execution:** Serve as a Digital Beauty Advisor across all social platforms by reactively engaging with fans and followers on a timely manner (TikTok, Facebook, Instagram, Pinterest, YouTube). Follow Brand and Care provided social FAQ documents for launches and key social moments. Compose custom responses that clearly address the issue in a way that is understandable by the consumer. • **Community Building & Activations:** Contribute to the development of strategies and activations to foster authentic relationships within online communities. Assist in identifying opportunities for cross-promotional activities with other brands and creators. Execute community engagement activities and monitor online conversations. • **Influence Share Growth Support:** Support SC A&I market share growth by identifying active community members and recommending potential candidates for advocacy and influencer programs. Track community engagement and sentiment to identify opportunities for growth. Recognizes and recommends new ways to influence consumers in their purchase decision. • **Customer Care Support:** Alert critical customer complaints to internal Care and Brand teams and assist with problem solving. • **Trend Analysis & Strategic Alignment:** Stay informed about industry and cultural trends and share relevant insights with the team. Live in the social ecosystem, stay on top of emerging trends in the landscape. Attend brand and care trainings, work sessions and meetings to stay up to date with social strategies and best practices. • **Performance Analysis & Reporting:** Assist in analyzing and reporting on social channel and campaign performance. Contribute to data-driven optimizations and learnings by collecting and analyzing data. Provide social content and engagement recommendations based on consumer feedback and trends. • **Best Practices & Toolkit Contribution:** Contribute to the development of playbooks and toolkits based on best practices to enhance reach and engagement across brands' social channels. Share best practices and learnings with the team. **Responsiveness:** • Maintain 100% Reply Rate and established Response Time goals across social channels • Maintain consumer satisfaction and sentiment scores as established by the group • Monitor personal social KPIs using Sprinklr • Support external agency by providing guidance on best practices and tactical implementation, focusing on evening and weekends. • Meets established quality standards in all contacts across all channels • Responsible for recognizing opportunities for improvement in our policies or processes and leading the initiative to reduce disruptions in service or detract from customer satisfaction. **Required Qualifications:** • Bachelor's degree in Marketing, Communications, Public Relations or related field. • 2-3 years of experience in community management or social media marketing. • Experience managing online communities, developing and executing community engagement strategies, and tracking performance metrics. Familiarity with social listening tools and community management platforms. • Proficiency in Microsoft Office Suite, social media management platforms, and analytics tools. **Preferred Qualifications:** Social Media Marketing / Community Management certifications. Excellent communication, project management, and time management skills. If this is a role that interests you and you’d like to learn more, click apply now and a recruiter will be in touch with you to discuss this great opportunity. We look forward to speaking with you! **About ManpowerGroup, Parent Company of:** **Manpower, Experis, Talent Solutions, and Jefferson Wells** _ManpowerGroup® (NYSE: MAN), the leading global workforce solutions company, helps organizations transform in a fast-changing world of work by sourcing, assessing, developing, and managing the talent that enables them to win. We develop innovative solutions for hundreds of thousands of organizations every year, providing them with skilled talent while finding meaningful, sustainable employment for millions of people across a wide range of industries and skills. Our expert family of brands –_ **_Manpower, Experis, Talent Solutions, and Jefferson Wells_** _–_ creates substantial value for candidates and clients across more than 75 countries and territories and has done so for over 70 years. We are recognized consistently for our diversity - as a best place to work for Women, Inclusion, Equality and Disability and in 2022 ManpowerGroup was named one of the World's Most Ethical Companies for the 13th year - all confirming our position as the brand of choice for in-demand talent. ManpowerGroup is committed to providing equal employment opportunities in a professional, high quality work environment. It is the policy of ManpowerGroup and all of its subsidiaries to recruit, train, promote, transfer, pay and take all employment actions without regard to an employee's race, color, national origin, ancestry, sex, sexual orientation, gender identity, genetic information, religion, age, disability, protected veteran status, or any other basis protected by applicable law.