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As the nation’s leading health solutions company, we reach millions of Americans through our local presence, digital channels and more than 300,000 purpose-driven colleagues – caring for people where, when and how they choose in a way that is uniquely more connected, more convenient and more compassionate. And we do it all with heart, each and every day.

Position Summary

This is a full-time field-based position in Ohio. This position requires routine travel up to 75% within the assigned region. The Community Health Worker (CHW) serves the community as a bridge between the member (community) and the healthcare system (providers) through outreach and education. By providing these services, CHWs help Aetna members attain and maintain better health outcomes, improve relationships with healthcare providers and help both parties to become more acculturated with each other. This position will work under the direction of a designated professional.

Fundamental Components:

Conduct home visits with Aetna members with behavioral health conditions to assist them with their care plan including identifying the options that best meet the needs of the member, adjusting tasks to fit with the member's culture, language, and religion, improving access to care, identifying behavioral health care needs, and reducing unnecessary PRTF hospitalizations to help the individual obtain positive behavioral health goals.Educate healthcare professionals and providers on opportunities for improving and understanding the social determinants of health that may be impacting member's health and treatment plan through various communication channels.Build and maintain positive working relationships with the Aetna members, providers, behavioral health case managers, agency representatives, supervisors, and office staff, from diverse cultural and socio-economic backgrounds.Work to reduce cultural and socio-economic barriers between clients and institutions.Assist members to identify socio-economic issues that affect their overall health and develop health/social management plans and goals.Identify gaps and opportunities to strengthen systems of care within the member's community and assists members in utilizing community services, including scheduling appointments with social services agencies, (including transportation vendors), and assisting with completion of applications for eligible programs.Assist with patient medication adherence by educating and instructing the member on current medication list, reviewing medications with member and assist in obtaining refills, and identifying alternatives if necessary.

Required Qualifications

Complete an approved CHW certification program within 12 months of hire. Classes count as work time and is provided/reimbursed by Aetna/CVS/Demonstrated proficiency with personal computers, keyboard, multiple systems navigation, and MS Office Suite applications (Outlook, Word, Excel, SharePoint).Experience with children/adolescent populations.Ability to travel up to 75% of the time to multiple office locations, home locations within the region and occasional travel outside of the region. Travel is with personal vehicle. Must possess reliable transportation, valid/active driver’s license, and proof of vehicle insurance.Requires flexibility to work in situations in which the working conditions are unknown, as environments and situation of patient homes may vary.Ability to communicate medical and mental health information to health care professionals and care coordinators over the telephone.Knowledge of formal and informal community agencies and resources. Working knowledge of multi-system outreach programs related to health care delivery, clinical education, and health-related services.Strong interpersonal and communication skills and the ability to work effectively with a wide range of constituencies in a diverse community.Able to influence mental health care providers as needed to adjust interventions based on member's cultural, ethnic, or religious preferences.Ability to work collaboratively in a team and manage multiple priorities, utilizes effective time management skills, and exercise sound judgment.Exceptional organizational and interpersonal skills, with attention to detail required.Ability to effectively provide support care to socially and behavioral health complex patients in a variety of non-traditional settings.

Preferred Qualifications

3-5 years’ relevant work experience specifically working in a community-based position or in a mental health capacity.Preferred skills: Mental Health First Aid, Trauma Informed Care, HIPPA, C.L.A.S. Standards, Motivational Interviewing, and specialized training in medical terminology and practices for designated health conditions.Experience in serving the Medicaid Populations in urban or rural environments with familiarity of local formal and informal resource networks preferred.1-2 years’ experience providing clinical services; experience in community/outpatient setting preferred.Community Health Worker Certification or equivalent training and experience preferred. *CHW certification can be obtained within 12 months of hire.Bilingual skills preferred but optional.Experience with Electronic Health Records preferred.Meet all requirements set forth by local and state (i.e., first aid, CPR, TB screen, etc.)

Education

High School Diploma or G.E.D.

Anticipated Weekly Hours

40

Time Type

Full time

Pay Range

The typical pay range for this role is:

$18.50 - $31.72

This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls.  The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors.  This position is eligible for a CVS Health bonus, commission or short-term incentive program in addition to the base pay range listed above. 
 

Our people fuel our future. Our teams reflect the customers, patients, members and communities we serve and we are committed to fostering a workplace where every colleague feels valued and that they belong.

Great benefits for great people

We take pride in our comprehensive and competitive mix of pay and benefits – investing in the physical, emotional and financial wellness of our colleagues and their families to help them be the healthiest they can be. In addition to our competitive wages, our great benefits include:

Affordable medical plan options, a 401(k) plan (including matching company contributions), and an employee stock purchase plan.

No-cost programs for all colleagues including wellness screenings, tobacco cessation and weight management programs, confidential counseling and financial coaching.

Benefit solutions that address the different needs and preferences of our colleagues including paid time off, flexible work schedules, family leave, dependent care resources, colleague assistance programs, tuition assistance, retiree medical access and many other benefits depending on eligibility.

For more information, visit https://jobs.cvshealth.com/us/en/benefits

We anticipate the application window for this opening will close on: 07/31/2025

Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state and local laws.