At CVS Health, we’re building a world of health around every consumer and surrounding ourselves with dedicated colleagues who are passionate about transforming health care.

As the nation’s leading health solutions company, we reach millions of Americans through our local presence, digital channels and more than 300,000 purpose-driven colleagues – caring for people where, when and how they choose in a way that is uniquely more connected, more convenient and more compassionate. And we do it all with heart, each and every day.

Role Description:
Oak Street Health takes a team-based approach to providing outstanding patient care. Our Care Teams, consisting of a Provider, Nurse, MA and Medical Social Worker, build individual relationships across a panel of 500-800 patients. The Care Team is responsible for delivering excellent, high-touch, primary care, and coordinating the care of our patients throughout the healthcare delivery system. We have support team members that assist with specific tasks and/or cases, such as Behavioral Health Specialist and Care Coordinators.

Community Health Workers are an important part of our Care Teams. A Community Health Worker is a patient’s advocate or liaison when in a community setting. Building trust and promoting encouragement are two key objectives. High levels of flexibility, attention to detail, and problem solving are required to be successful. You will be expected to build relationships with Oak Street Health patients, assist with managing low risk members’ care plans, perform proactive phone and in-person outreach to our members based on their care needs, support Care Team decision making, participate in weekly care team meetings, and coordinate clinical and complementary services needed to provide a high quality health care experience from Oak Street Health. Community Health Workers will report to the Center Medical Social Worker.

Core Responsibilities:
Manage low risk referrals defined by care management program (Medical Social Work) & collaborate with social worker on action plan 
Develop trusting relationship with patients by providing support and advocacy to help achieve health goals 
Meet with patients in patient centered and patient preferred location (e.g., center, facility, home, community setting)
Promote goal setting with patients enrolled in care management 
Drive engagement with high risk individuals (e.g., completed specialty appointments, adherence to Post discharge visits) may include accompaniment to appointments 
Assist completion of applications to access eligible benefits
Wellness checks in home, participate in remote monitoring program education on individuals with specific health conditions
Provide health screenings, referrals and information
Deliver health education presentations
Facilitate communication between all identified parties by the patient involved in care (e.g., family members, care givers, medical providers, community-based organizations)
Document interactions with patients in medical record 
Other duties, as assigned

 
What are we looking for?
A problem-solving orientation and a flexible and positive attitude
Preferred 1 year of experience in healthcare, community-based, or social work environment 
Experience utilizing electronic medical record systems 
Knowledge of community resources and resource navigation 
Experience working on a multidisciplinary team preferred  
Proficient PC skills
Fluency in language that is commonly spoken in the community is necessary. Most often this will include Bilingual English/Spanish 
Travel may be required 
US Work Authorization is required
Someone who embodies being “Oaky”

 
What does being “Oaky” look like?
Radiating positive energy
Assuming good intentions
Creating an unmatched patient experience
Driving clinical excellence
Taking ownership and delivering results
Being scrappy

Why Oak Street?

Oak Street Health offers our coworkers the opportunity to be at the forefront of a revolution in healthcare, as well as:
Collaborative and energetic culture
Fast-paced and innovative environment
Competitive benefits including paid vacation and sick time, generous 401K match with immediate vesting, and health benefits

Oak Street Health is an equal opportunity employer. We embrace diversity and encourage all interested readers to apply to oakstreethealth.com/careers.
 

Anticipated Weekly Hours

40

Time Type

Full time

Pay Range

The typical pay range for this role is:

$18.50 - $35.29

This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls.  The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors.  This position is eligible for a CVS Health bonus, commission or short-term incentive program in addition to the base pay range listed above. 
 

Our people fuel our future. Our teams reflect the customers, patients, members and communities we serve and we are committed to fostering a workplace where every colleague feels valued and that they belong.

Great benefits for great people

We take pride in our comprehensive and competitive mix of pay and benefits – investing in the physical, emotional and financial wellness of our colleagues and their families to help them be the healthiest they can be. In addition to our competitive wages, our great benefits include:

Affordable medical plan options, a 401(k) plan (including matching company contributions), and an employee stock purchase plan.

No-cost programs for all colleagues including wellness screenings, tobacco cessation and weight management programs, confidential counseling and financial coaching.

Benefit solutions that address the different needs and preferences of our colleagues including paid time off, flexible work schedules, family leave, dependent care resources, colleague assistance programs, tuition assistance, retiree medical access and many other benefits depending on eligibility.

For more information, visit https://jobs.cvshealth.com/us/en/benefits

We anticipate the application window for this opening will close on: 11/12/2025

Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state and local laws.