TransPerfect Is More Than Just a Job…
Our greatest asset is our people, and nothing is more important to us than ensuring that everyone knows that. Each of our 100+ offices has its own individual identity, and each also has its own unique rewards.

RESPONSIBILITIES:

Plan, review and administer effective outreach campaigns, programs or events for DataForce community members and other relevant audiencesPlan and monitor execution of satisfaction surveys for the DataForce community Forecast, measure, and report the results of various engagement campaignsCreate a systematic, process-driven approach to community engagement outreach and relationship managementSet and continually monitor Community members expectations, while actively working to improve the Community experienceReview and revise materials targeted for the DataForce Community based on feedback and outreach/engagement performance analysisTrack issues within the DataForce community, assisting with the development of recruitment and engagement strategies for programs/projects and the coordination of eventsPerform root cause analysis for community escalations and proposing corrective actions • Prepare material for presentations regarding Community insights for internal and external customersWork across various departments and functions to ensure the best satisfaction within the DataForce Community: Sales, Production, Recruitment, Tech Support, Operations, and PaymentsOther tasks as assigned by Senior Community Manager, Community Engagement manager and Community Sourcing Director

REQUIRED SKILLS

Excellent writing skills for creatively engaging and attracting talentHas an eye for detail in order to quickly and accurately proofread documents, templates, and email communications before publicationAttention to detail in order to perform root cause analyses and suggest corrective action for escalationsAbility to work independentlyProactive, and able to flag possible risks in the completion of the assignments, and identify solutionsAble to work under pressure to achieve department KPI goalsAbility to work autonomously in communication with contributors and colleagues within cross-function teams

REQUIRED EXPERIENCE AND QUALIFICATIONS

Minimum Bachelor's degree or its equivalentMinimum 7 years of prior experience in Vendor Management/Sourcing/Crowdsourcing/Talent Acquisition/ATSs development for communitiesExperience working in a multinational/multicultural virtual working environmentExperience in working in a cross-functional/matrix organizationExcellent communication skills (both written and verbal) in English

DESIRED SKILLS AND EXPERIENCE

Strong experience in Customer Service focused positionsFluency in a language other than English