Job Title:

Communications Trainer II

Job Description

Concentrix is a technology-enabled global business services company specializing in customer engagement and improving business performance. We partner with ambitious, progressive executives around the world to future-proof their business and stay ahead of the competition and customer expectations.

Role and  Key responsibilities:

Support the Front Line Recruitment Teams to assess the quality of new hires , using the CAT Tool

Maintain Data and MIS as per the training BPMS  and other  requirements

Support intra & inter function collaboration

Proactively implement best practices and add value across locations

Attend the TTT for client requirements

Interface with customers as per requirement

Consistent alignment with operations by auditing calls and E-mails, understanding needs, conducting refresher training in Hindi and English - as per requirement

Conduct Need analysis and share feedback with the stakeholders

Provide Feedback to the New Hires on Soft Skills and basic grammar

Participate in calibration of Trainers, QAs and Voice Coaches within the team and with the TTBU training team

Analyze and report findings for Process Training batches

Meet the training requirements of the BU basis TNA

Design & develop training processes (need identification to feedback and follow through) in consultation with the training teams

Track and report improvement

Key skills and knowledge:

Excellent communication skills

Data Handling , data interpretation and Data Management.

Good people management and Interpersonal Skills.           

Good knowledge of computers and MS Office (Excel, Power point).

Good facilitation and presentation skills

Analytical / Quantitative skills

Planning and Decision making

Ability to prioritize

Ability to meet deadlines

Multi-tasking

Strong organizational skills and Presentation skills

Ability to work under pressure

Ability to drive initiatives to closure

Ability to deal with all levels of employees with different accents and dialects

Qualification : Graduation

Disclaimer:-

'Neither Concentrix nor any authorized 3rd party who assist with our recruitment process, ever ask candidates for ‘recruitment’, ‘processing’ or any other kind of fees in exchange for offer letters from Concentrix. Offer letters and other recruiting correspondence from Concentrix are printed on Concentrix letter head with authentic signatures of appropriate Concentrix authorities.

Location:

IND Bangalore - MTP Karle 5th, 6th, 7th Floors

Language Requirements:

Time Type:

Full time2025-09-15

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