Our Consumer & Community Banking division serves our Chase customers through a range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing. We’re proud to lead the U.S. in credit card sales and deposit growth and have the most-used digital solutions – all while ranking first in customer satisfaction.

As a Communications Manager Vice President within the Consumer & Community Banking (CCB) team, you will contribute to the internal and executive communications strategy for the Product Operations team. You will play a critical role ensuring employees have important information in real-time and understand priority business initiatives while working closely with the Product Operations team and executives. You will create engagement plans that keep employees, executives and key internal stakeholders engaged and informed including around strategic imperatives, change management and new tools. In addition, you will produce and edit communications; draft and edit presentations; and manage the distribution of internal communications. 

Job responsibilities:

Manage a communications and employee engagement strategy for the Product Operations team, including change management, business strategy, employee engagement, and ways of working. Partner with senior leaders to develop clear, compelling messages that reflect the vision of the business, enhances leadership presence and strengthens the employee experience. Collaborate across a matrixed organization to ensure cohesive communication efforts across multiple business units and corporate functions, supporting integrated and consistent communication campaigns. Recognize opportunities to modernize communications, make process improvements and enhance efficiencies and identify and track key performance metrics to report on results.  Write, edit and maintain quality control of compelling stories and content. Research communications and engagement opportunities and understand the small and big details.  Work closely with other CCB senior leaders to make the most of all communications opportunities and hold a deep understanding of both the firm’s and CCB’s priorities.
 

Required qualifications, capabilities, and skills:

7+ years of experience in communications. Strong executive presence and experience working with and counseling senior leaders. Outstanding writing, editing and presentation skills. High attention to detail with the ability to identify, tell and share great stories. Strong project management skills, with the ability to navigate complex organizations. Excellent organizational skills with the ability to multitask and prioritize high volume, high priority initiatives in a dynamic, fast-paced environment. Act as a team player and be willing to collaborate and contribute on both a strategic and tactical level.  A self-starter with ability to work well in a fast-paced environment with speed, flexibility, and adaptability.

 

Preferred qualifications, capabilities, and skills:

Relevant communications experience