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Communications Clerk - FT\n
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Cayuga Health and its affiliates are the region's leading healthcare system and most trusted providers of integrated health services, empowering our people in our mission to equitably improve the well-being of the communities we serve. Our commitment to providing extraordinary healthcare begins with our team of extraordinary professionals who are continuously discovering clinical innovations and enhancing access to the most up-to-date facilities, equipment, technologies, and research protocols. Cayuga Health's commitment to our employees includes competitive compensation, comprehensive employee benefits programs, and the opportunity to explore and build a career in healthcare through our many professional development programs.\u202f\n
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Job Summary: The Communication Clerk is the first telephonic point of contact for patients and assists with accurate routing of calls. Responsibilities include answering multi-line phone system, paging overhead codes, greeting hospital visitors in a warm and friendly manner utilizing excellent customer service skills, and providing assistance and directions to on-site customers, both internal and external. Excellent interpersonal skills, communication skills, accurate typing skills, knowledge of office procedures, and ability to work independently required.\n
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Job Responsibilities: \n\nGreeting callers in a welcoming and friendly manner.\nProper transfer of calls to appropriate departments.\nAnswers 22222 line quickly and pages appropriately.\nUtilizes RAVE system correctly.\nKnows enunciator panel\/alarm systems and notifies appropriate personnel in case of equipment failure or alarm activation.\nMaintains log of all codes.\nMaintains accurate patient and religious census records\nMaintains on-call schedules and daily on-call assignment sheets.\nGreets on-site customers appropriately.\nHandles general information questions and referrals correctly and efficiently.\nResponds to questions in accordance with hospital policy.\nFlexibility in assuming other appropriate responsibilities and duties not noted above.\n\n

Requirements: \n

Education: High school degree or equivalent.\n

Experience: Previous clerical and\/or healthcare experience preferred.\n

Hours:7am-3pm, 11am-7pm, 3pm-11pm\n
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Physical Requirements: Repetitive use of hands and fingers (i.e. use of computer keyboard). May require use of lifting and carrying light loads (up to 10 pounds). Sitting or standing\/walking for long periods of time.\n

Cayuga Health System Commitment to Diversity, Equity & Inclusion\n

Cayuga Health System commits to treat all people with dignity so that everyone who comes to us is safe, cared for, and respected. We will support the growth of our employees and the health of our community by embracing the rich diversity of social and cultural identities, needs, and life circumstances of all people. We strive to recognize and overcome personal biases and systemic policies that marginalize others and contribute to disparities in healthcare access, equitable care, and good health outcomes.