Western Massachusetts Hospital operated by the Massachusetts Department of Public Health (DPH) is seeking a qualified candidate for the Communications department. Duties include using the telecommunications system to contact and dispatch emergency incidences in accordance with rules and regulations of the Federal Communications Commission (FCC); functioning as receptionist; responding to all emergency incidents; and performing miscellaneous office duties (i.e., typing, filing, and record keeping).

Please Note: The position is 1st shift, 8:00 am - 4:00pm, every other weekend with days off as assigned.

Duties and Responsibilities (these duties are a general summary and not all inclusive):

Operates a Cisco console for telecommunications system.Operates Emergency paging and/or beeper system. Contacts dispatches emergency personnel to incidences as needed according to emergency procedure protocol in order to provide prompt appropriate response.Transmit messages from a radio communications base station in accordance with the rules regulations of the Federal Communications CommissionMonitors radio frequencies to receive, evaluate forward information.Operates radio transmitting receiving equipment comprising a system of fixed stations and mobile units.Greets and directs visitors to individuals and/or program, answers questions, and provides information and/or literature pertaining to agency rules, regulations and/or operation.

Preferred Qualifications:

Given the population served, bilingual or multilingual fluent.Prior experience in code calling, dispatch, or communications.Proficient in the use of computers and Microsoft Office Suite applications to perform assigned duties and responsibilities.

DPH Mission and Vision:

The mission of the Massachusetts Department of Public Health (DPH) is to promote and protect health and wellness and prevent injury and illness for all people, prioritizing racial equity in health by improving equitable access to quality public health and health care services and partnering with communities most impacted by health inequities and structural racism.

We envision a Commonwealth with an equitable and just public health system that supports optimal well-being for all people in Massachusetts, centering those with systemically and culturally oppressed identities and circumstances.

Learn more and share a one-pager on DPH and what we do: DPH at a Glance PDF | Doc

Pre-Offer Process:

A criminal background check will be completed on the recommended candidate as required by the regulations set forth by the Executive Office of Health and Human Services prior to the candidate being hired. For more information, please visithttp://www.mass.gov/hhs/cori

Education, licensure and certifications will be verified in accordance with the Human Resources Division’s Hiring Guidelines

Education and license/certification information provided by the selected candidate(s) is subject to the Massachusetts Public Records Law and may be published on the Commonwealth’s website.

If you require assistance with the application/interview process and would like to request an ADA accommodation, please click on the link and complete the ADA Reasonable Accommodation Online Request Form.

For questions, please contact Human Resources at1-800-510-4122 ext. 4.

Western Massachusetts Hospital operated by the Massachusetts Department of Public Health (DPH) is seeking a qualified candidate for the Communications department. Duties include using the telecommunications system to contact and dispatch emergency incidences in accordance with rules and regulations of the Federal Communications Commission (FCC); functioning as receptionist; responding to all emergency incidents; and performing miscellaneous office duties (i.e., typing, filing, and record keeping).

Please Note: The position is 1st shift, 8:00 am - 4:00pm, every other weekend with days off as assigned.

Duties and Responsibilities (these duties are a general summary and not all inclusive):

Operates a Cisco console for telecommunications system.Operates Emergency paging and/or beeper system. Contacts dispatches emergency personnel to incidences as needed according to emergency procedure protocol in order to provide prompt appropriate response.Transmit messages from a radio communications base station in accordance with the rules regulations of the Federal Communications CommissionMonitors radio frequencies to receive, evaluate forward information.Operates radio transmitting receiving equipment comprising a system of fixed stations and mobile units.Greets and directs visitors to individuals and/or program, answers questions, and provides information and/or literature pertaining to agency rules, regulations and/or operation.

Preferred Qualifications:

Given the population served, bilingual or multilingual fluent.Prior experience in code calling, dispatch, or communications.Proficient in the use of computers and Microsoft Office Suite applications to perform assigned duties and responsibilities.

DPH Mission and Vision:

The mission of the Massachusetts Department of Public Health (DPH) is to promote and protect health and wellness and prevent injury and illness for all people, prioritizing racial equity in health by improving equitable access to quality public health and health care services and partnering with communities most impacted by health inequities and structural racism.

We envision a Commonwealth with an equitable and just public health system that supports optimal well-being for all people in Massachusetts, centering those with systemically and culturally oppressed identities and circumstances.

Learn more and share a one-pager on DPH and what we do: DPH at a Glance PDF | Doc

Pre-Offer Process:

A criminal background check will be completed on the recommended candidate as required by the regulations set forth by the Executive Office of Health and Human Services prior to the candidate being hired. For more information, please visithttp://www.mass.gov/hhs/cori

Education, licensure and certifications will be verified in accordance with the Human Resources Division’s Hiring Guidelines

Education and license/certification information provided by the selected candidate(s) is subject to the Massachusetts Public Records Law and may be published on the Commonwealth’s website.

If you require assistance with the application/interview process and would like to request an ADA accommodation, please click on the link and complete the ADA Reasonable Accommodation Online Request Form.

For questions, please contact Human Resources at1-800-510-4122 ext. 4.

First consideration will be given to those applicants that apply within the first 14 days.

Minimum Entrance Requirements: None

Special Requirements:
After appointment, appointees must obtain a valid Restricted Radiotelephone Operator's permit issued by the Federal Communications Commission.

Comprehensive Benefits

When you embark on a career with the Commonwealth, you are offered an outstanding suite of employee benefits that add to the overall value of your compensation package. We take pride in providing a work experience that supports you, your loved ones, and your future.

Want the specifics?Explore our Employee Benefits and Rewards

Salary placement is determined by a combination of factors, including the candidate’s years of directly related experience and education, and alignment with our internal compensation structure as set forth by the Human Resources Division’s Hiring Guidelines. For all bargaining unit positions (non-management), compensation is subject to the salary provisions outlined in the applicable collective bargaining agreement and will apply to placement within the appropriate salary range.

Title 101 CMR 23.00 (“Regulation”) requires certain agency staff to have received the COVID-19 vaccination and Influenza vaccination, or have taken required mitigation measures, to prevent viral infection and transmission in State Hospitals and State Congregate Care Facilities. The Regulation applies to this position. Successful candidates will be required to acknowledge and attest to your vaccination status for both COVID-19 and Influenza.

An Equal Opportunity / Affirmative Action Employer.Females, minorities, veterans, and persons with disabilities are strongly encouraged to apply.

The Commonwealth is an Equal Opportunity Employer and does not discriminate on the basis of race, religion, color, sex, gender identity or expression, sexual orientation, age, disability, national origin, veteran status, or any other basis covered by appropriate law. Research suggests that qualified women, Black, Indigenous, and Persons of Color (BIPOC)may self-select out of opportunities if they don't meet 100% of the job requirements. We encourage individuals who believe they have the skills necessary to thrive to apply for this role.

First consideration will be given to those applicants that apply within the first 14 days.

Minimum Entrance Requirements: None

Special Requirements:
After appointment, appointees must obtain a valid Restricted Radiotelephone Operator's permit issued by the Federal Communications Commission.

Comprehensive Benefits

When you embark on a career with the Commonwealth, you are offered an outstanding suite of employee benefits that add to the overall value of your compensation package. We take pride in providing a work experience that supports you, your loved ones, and your future.

Want the specifics?Explore our Employee Benefits and Rewards

Salary placement is determined by a combination of factors, including the candidate’s years of directly related experience and education, and alignment with our internal compensation structure as set forth by the Human Resources Division’s Hiring Guidelines. For all bargaining unit positions (non-management), compensation is subject to the salary provisions outlined in the applicable collective bargaining agreement and will apply to placement within the appropriate salary range.

Title 101 CMR 23.00 (“Regulation”) requires certain agency staff to have received the COVID-19 vaccination and Influenza vaccination, or have taken required mitigation measures, to prevent viral infection and transmission in State Hospitals and State Congregate Care Facilities. The Regulation applies to this position. Successful candidates will be required to acknowledge and attest to your vaccination status for both COVID-19 and Influenza.

An Equal Opportunity / Affirmative Action Employer.Females, minorities, veterans, and persons with disabilities are strongly encouraged to apply.

The Commonwealth is an Equal Opportunity Employer and does not discriminate on the basis of race, religion, color, sex, gender identity or expression, sexual orientation, age, disability, national origin, veteran status, or any other basis covered by appropriate law. Research suggests that qualified women, Black, Indigenous, and Persons of Color (BIPOC)may self-select out of opportunities if they don't meet 100% of the job requirements. We encourage individuals who believe they have the skills necessary to thrive to apply for this role.