Our secret to leading the way in hospitality? We put our people first!

At Shake Shack, our mission is to Stand For Something Good in all that we do. From our teams to our neighborhoods, we're committed to always doing the right thing. As one of the fastest-growing hospitality brands, we're all about crafting unforgettable experiences for our guests. We offer endless learning opportunities and the chance to make a lasting impact on our business, restaurants, and communities. As a member of the #ShackFam, you’ll have access to hands-on mentorship, training, and growth potential, all in a fun and inclusive environment.

Join us and Be a Part of Something Good.

Preferred location: (Hybrid - 3x week)
Atlanta Support Center (2 Ballpark Center, 800 Battery Ave SE Atlanta, GA)

Eligible locations: (Hybrid - 3x week)
New York Support Center (225 Varick St. New York, NY)
Atlanta Support Center (2 Ballpark Center, 800 Battery Ave SE Atlanta, GA)

 

The Commercialization Manager is responsible for leading the execution of product development and optimization projects for core menu products. This role serves as a key liaison across cross-functional teams and suppliers, ensuring that products meet technical, financial, and operational requirements. A critical component of the role involves working directly with external suppliers to drive product parity, achieve cost savings, and ensure long-term supply security.

Job Responsibilities and Duties

Lead end-to-end commercialization projects for new products, line extensions, and reformulations.

Act as the primary project manager for commercialization timelines, deliverables, and cross-functional alignment.

Collaborate with external manufacturing partners and suppliers to develop and validate formulations, ensuring product parity to internal specifications and benchmarks.

Identify and execute opportunities for cost optimization, ingredient substitution, or packaging improvements without compromising quality or customer expectations.

Ensure supply continuity through proactive engagement with suppliers on capacity planning, scale-up readiness, and risk mitigation strategies.

Coordinate and lead plant trials, first productions, and technical hand-offs between R&D, FSQA, and operations.

Maintain accurate documentation, including BOMs, product specifications, project trackers, and post-launch evaluations.

Monitor and report on key metrics such as time to market, cost savings, and supply reliability.

Support continuous improvement of commercialization processes and stage-gate discipline.

 Knowledge, Skills, Abilities

Strong attention to detail and ability to follow structured procedures.

Effective written and verbal communication skills.

Ability to multi-task and prioritize workload with guidance.

Willingness to learn and adapt in a dynamic environment.

Education Requirements

Bachelor's Degree - required

Education or Certificate Details

Food Science or Food Technology

Work Experience

4-6 years

Related Experience

2-4 years food product development in chain restaurant or manufacturing setting preferred

Physical Requirements

Lifting/pushing objects weighing over 40 lbs.

Basic keyboarding or other repetitive motions

Benefits at Shake Shack:

A work environment where you can come as you are, share your ideas, have fun, and work collaboratively:

Weekly Pay and Performance bonuses

Shake Shack Meal Discounts

Exclusive corporate discounts for travel, electronics, wellness, leisure activities and more

Medical, Dental, and Vision Insurance*

Employer Paid Life and Disability Insurance*

401k Plan with Company Match*

Paid Time Off*

Paid Parental Leave*

Access to Employee Assistance Program on Day 1

Pre-Tax Commuter and Parking Benefits

Flexible Spending and Dependent Care Accounts*

Development and Growth Opportunities

*Eligibility criteria applies

Click the "Apply" button above to apply for this opening.

About Us

Beginning as a hot dog cart in New York City’s Madison Square Park, Shake Shack was created by Danny Meyer, Founder and CEO of Union Square Hospitality Group and best-selling author of Setting the Table. Shack Fans lined up daily, making the cart a resounding success, and donating all proceeds back to the park beautification efforts.  A permanent stand was eventually built…and the rest is Shack history! With our roots in fine dining and giving back to the community, we are committed to high quality food served with a high level of hospitality. Our team members enjoy a positive work environment that is deeply committed to the philosophy that we "Stand for Something Good."

Shake Shack is an Equal Opportunity Employer 

All qualified applicants will receive consideration for employment without regard to any protected characteristic, including race, color, ancestry, national origin, religion, creed, age, disability (mental and physical), sex, gender identity, sexual orientation, gender expression, medical condition, genetic information, marital, military and veteran status.