The Role:
To ensure customer margin is maximised in Leicester site, provide commercial support to customer projects including the sales and customer service organisations and manage day to day operations.
Key Responsibilities:
To review account profitability and support activities to increase margin and reduce costFull ownership of the performance of the site customer service team ensuring customers services act effectively to maximise customer margin opportunitiesTo own and control estimates and their analysis to support cost versus actual processes, drive weekly and monthly reviewsTo support new projects and products from a commercial viewTo ensure customer contracts are in place ensuring best in class commercial governanceManaging and controlling finished goods and aged stocksTo drive account profitability and margin improvementTo help ensure quotes and prices are controlled and customers are given best in class responses.To ensure commercial issues are resolved in a timely mannerTo ensure key customers are provided KBI’s reports on a monthly basisTo support sales in winning new business that can maximise margin at a site levelManage and control risk stockingWork with the divisional commercial team to ensure margin opportunities are exploited, pricing is consistent and accurate commercial information is relayed to site and the division.Effectively manage factory overload situations by utilising the Group and external suppliers to ensure the factory plan achieves all customer commitments.Any other duties reasonably requested
Experience, skills, education and qualifications required:
C. 3 years (small site) to C. 5 years (large site) of relevant sales management experience.Experience of a manufacturing environment.Budget management.Selling skills.Communication/presentation skills.Negotiation skills.Customer relations skills.Commercial/financial awareness.Good knowledge of the business/manufacturing process/information systems.Product knowledgeNumerical /Verbal reasoning skills at management norm (SHL).
Behaviours
Analytical thinkingDemonstrates sound judgement and ethical characterDetailedResilientInterpersonal effectivenessResults focusedConcern for standardsDesire for positive change
Competencies:
People Management
Leadership & Vision – Ability to inspire a team with a clear vision and purpose
Coaching & Developing people – The ability to teach operational skills to others and mentor/coach accordingly
Managing performance – Ability to monitor and evaluate performance and take appropriate action.
Personal Competencies
Communication – Ability to convey ideas and decisions to internal and external customers
Determination – Ability to overcome obstacles
Influence/Persuasiveness – Ability to influence and inspire others to act
As a member of the L&L management team, the candidate must be able to support and align with consensus decisions of the team.
Managing the Business
Organisation – The ability to judge situations accurately and make sound operational decisions to deliver results on time
Continuous Improvement – The ability to continually monitor and review current working practices and make the best use of resources to improve organisational results
Other requirements:
Flexible and adaptable to change and prepared to take on additional responsibilities with other duties as required to meet business needs. Successfully adapts to changing demands and conditions.