Are you naturally inquisitive and love diving deep into information? Do you thrive on building strong relationships with clients and business partners? If so, our KYC team within the Commercial Investment Bank is the perfect place for you!

As a Know Your Customer (KYC) Manager within the Commercial Investment Banking team, you will be responsible for the day-to-day management of KYC Officers, ensuring the implementation and maintenance of a robust AML/KYC program. Reporting to the KYC Regional Manager, you will play a key role in recruiting, performance management, employee development, coaching, training, and staff readiness. Additionally, you will set an example for relationship building within the team and maintain oversight and ultimate responsibility for a regionally aligned KYC portfolio.

 

Job Responsibilities:

Design and generate reports that provide insights into KYC data trends and compliance metrics on a daily, weekly, and monthly basisDevelop and maintain interactive dashboards using data visualization tools such as Tableau or Power BI to present data in a user-friendly mannerDevelop and maintain interactive dashboards using data visualization tools such as Tableau or Power BI to present data in a user-friendly mannerEvaluate staff performance and provide feedback via informal discussions, quarterly/semi-annual 3+/3- meetings and annual review process.  Represent staff's performance during semi-annual Talent review discussionsCoordinate and lead regular team meetings where appropriateProvide KYC Relationship Officers with guidance and resources to perform their specified job functionsFacilitate the collaboration of ideas and follow-up to recommend the best solutionsProvide support in the process of interviewing and hiring new KYC Client Service officersManage the team’s pipeline to ensure KYC Lifecycle Events are coordinated with offshore partners in a timely manner; manage and adjust the team’s broader capacityWork with direct manager and regional market leadership to maintain proactive management of client escalations, issues, and other items that require special handling related to KYC Lifecycle Event managementWork closely with partners in compliance and other AML/KYC functions to ensure consistent processes are being followed

Required qualifications, capabilities, and skills:

Strong verbal and written communication skillsStrong time management, organizational, planning, and follow-up skills; ability to multi-task effectivelyStrong analytical and problem-solving skillsStrong interpersonal skills: ability to partner with internal partners and leverage internal resourcesExcellent attention to detailIndependent, self-motivated, and a team playerAbility to use various PC and internet applications and tools to support the KYC process, including reporting, analyzing, and tracking metricsProficient in MS Office applications, especially ExcelProficiency in data visualization tools (e.g., Tableau, Power BI), SQL, and Excel

Preferred qualifications, capabilities, and skills:

BA/BS or equivalent work experiencePrior experience in preparing and processing KYC formsClient Service or Data Quality and Controls experiencePrior management/supervisory experience; demonstrated leadership abilityDemonstrated commitment to coaching and people-developmentFamiliarity with database management systems is a plus

 

Final Job Grade and officer title will be determined at time of offer and may differ from this posting.

Please note this role is not eligible for employer immigration sponsorship.