Join our team and make a real difference every day for our customers, our community, and yourself. Be at the heart of a global financial leader, where your problem-solving skills and commitment to service help shape the future of client engagement. Unlock your potential by building your career on our strong foundation and contributing to best-in-class experiences for our clients and their suppliers. As a Service Center Account Manager within JPMorgan Chase & Co., you will develop relationships with multiple clients and their suppliers, handling a variety of servicing needs. You will resolve routine and complex inquiries in a fast-paced call center environment, educate clients on products, and support supplier engagement for card and e-payable acceptance. You will act as an account manager, assisting with reports, new products, and best practices, while providing solutions and coaching over the phone.

Job responsibilities:

Develop and maintain relationships with clients and their suppliers to address servicing needs.Resolve routine and complex inquiries via phone and email in a fast-paced call center environment.Educate clients on products and expense reporting solutions.Support supplier engagement for card and e-payable acceptance.Serve as an account manager, assisting clients with reports and new product adoption.Coach clients over the phone regarding product usage and best practices.Suggest process improvements and best practices based on client needs.Work directly with client suppliers to deliver best-in-class experiences.Provide solutions independently to client inquiries and challenges.Thrive under deadline pressure and adapt to changing schedules and overtime as needed.Maintain consistent top quarterly Customer Satisfaction and Quality scores.

Required qualifications, capabilities, and skills:

Three years of experience in a call center environment handling inbound and outbound calls.Advanced knowledge of Excel, Word, and Outlook.Excellent client-facing written and verbal communication skills.Ability to work professionally with all levels of management within the organization.Strong analytic and problem resolution skills for researching client inquiries.Ability to develop positive, professional relationships to achieve results.Flexibility to alter schedule and work overtime as needed.Ability to work during US/PH holidays and flexible shifts (WHEM shift: 9pm/10pm start time during training; post Go Live: M-Sa 7a-7p CST).Consistent record of top quarterly Customer Satisfaction and Quality scores.

Preferred qualifications, capabilities, and skills:

Bachelor’s degree (BA/BS) preferred.1+ year of Commercial Card experience.