Join a team dedicated to delivering world-class client experiences and innovative solutions. 

As a Global Client Application Support Senior Specialist II within the Global Client Application Support team, you will provide consultative support to both internal and external clients via phone and email, addressing a variety of technical issues related to a wide range of web-based and internal applications. You will be responsible for troubleshooting file transmissions and automated reports, identifying, researching, and resolving client issues, and responding to client requests within strict service level requirements. Your role involves documenting, triaging, tracking, and monitoring requests to ensure timely resolution, all while adhering to the Five Keys principles to deliver a world-class client experience. Candidates should exhibit a high degree of professionalism, possess outstanding customer service and technical skills, be capable of working independently, managing multiple projects and issues, and maintaining a strong attention to detail. In this role, you will serve as a central point of contact between our Global Corporate and Investment Banking clients and the Technology team.

 

Work Schedule: WHEM shift (9pm/10pm start time) weekends off; Work during US/PH Holidays

 

Job Responsibilities:

Act as a liaison between our clients, internal customers, technology, and product managementDocument, triage, communicate, escalate and follow-up on client issues and requestsProvide consultative support while promoting self-service for future client issuesShare best practices to help clients optimize use of their card program servicesProvide a high level of intuitive problem analysis Support business partners in platform initiativesPerform in-depth end-to-end reviews of client issues on a regular basis and provide analysis and recommendations to managers and senior leadershipIdentify process improvements and own execution in some instances 

 

Required qualifications, skills, and/or capabilities

College degree or equivalent work experienceStrong oral and written communication with peers and business partnersExperience improving business processes, workflow, and proceduresSolid analytical and organizational skillsAble to effectively build relationships with internal business partners and peersStrong computer skills including Microsoft Office products such as Excel and WordAbility to work independently and also within a team

 

Preferred qualifications, skills, and/or capabilities

Minimum 2 years of help desk or equivalent work experience