Description Overview The Commercial Business Development Officer is responsible for identifying, sourcing, and converting high ‑ quality prospects into new commercial banking clients. The target market consists of companies with annual revenues between $50MM and $800MM. This individual will serve as a frontline growth engine—building relationships, developing a strategic pipeline, and partnering with internal teams to deliver tailored banking solutions. Key Responsibilities Prospecting & Lead Generation + Identify and source potential commercial clients through targeted market research, referrals, COI networks, industry intelligence, and event participation. + Develop and execute a structured prospecting strategy to build and maintain a high ‑ quality pipeline of new business opportunities. + Initiate contact with senior decision ‑ makers and collaborate with commercial bankers to assemble the right internal team for each opportunity. + Assist in preparing client presentations, pitch materials, and customized solution proposals. + Stay current on market trends, competitive dynamics, and industry developments to position the bank as a trusted commercial banking leader. Relationship Building + Work collaboratively with Relationship Managers and other internal partners to develop competitive solutions. + Actively represent the bank at industry, community, and networking events to enhance brand presence and generate new leads. + Demonstrate a highly sociable, engaging, and adaptable approach that thrives in a fast ‑ paced and evolving business environment. Performance Metrics + Maintain accurate and timely records of prospecting activity, pipeline status, and outcomes within CRM tools. + Meet or exceed established goals, calling activity expectations, and new business development. + Success will be measured by the ability to develop qualified leads, close new business, and contribute meaningfully to portfolio growth, and revenue. Qualifications & Skills + Proficiency with CRM platforms and prospecting tools. + Entrepreneurial self ‑ starter with a disciplined, resilient, and detail ‑ oriented approach. + Strong understanding of the commercial banking sales cycle, from lead generation to close. + Team player and have ability to collaborate internally and externally to win new business + A genuine willingness to learn continuously—products, services, industry trends—and pursue relevant licensing as needed. + Excellent verbal and written communication, including strong presentation and negotiation skills. + Strong listening skills and strong problem ‑ solving and analytical capabilities. Requirements + Minimum 5+ years of successful experience in commercial banking or financial services, sales roles. + Strong understanding of commercial banking products, and services + Bachelor’s degree in business, finance, or a related field + Demonstrated success in developing and maintaining COI relationships. + Prior experience attending and leveraging networking and industry events. + Proven ability to collaborate effectively across an organization. + Completion of formal sales training is a plus. + Willingness to travel for prospect and COI meetings. Education + Bachelor’s degree required + MBA a plus Hours & Work Schedule Hours per Week: 40 Work Schedule: Monday - Friday Some job boards have started using jobseeker-reported data to estimate salary ranges for roles. If you apply and qualify for this role, a recruiter will discuss accurate pay guidance. Equal Employment Opportunity Citizens, its parent, subsidiaries, and related companies (Citizens) provide equal employment and advancement opportunities to all colleagues and applicants for employment without regard to age, ancestry, color, citizenship, physical or mental disability, perceived disability or history or record of a disability, ethnicity, gender, gender identity or expression, genetic information, genetic characteristic, marital or domestic partner status, victim of domestic violence, family status/parenthood, medical condition, military or veteran status, national origin, pregnancy/childbirth/lactation, colleague’s or a dependent’s reproductive health decision making, race, religion, sex, sexual orientation, or any other category protected by federal, state and/or local laws. At Citizens, we are committed to fostering an inclusive culture that enables all colleagues to bring their best selves to work every day and everyone is expected to be treated with respect and professionalism. Employment decisions are based solely on merit, qualifications, performance and capability. Why Work for Us At Citizens, you'll find a customer-centric culture built around helping our customers and giving back to our local communities. When you join our team, you are part of a supportive and collaborative workforce, with access to training and tools to accelerate your potential and maximize your career growth Background Check Any offer of employment is conditioned upon the candidate successfully passing a background check, which may include initial credit, motor vehicle record, public record, prior employment verification, and criminal background checks. Results of the background check are individually reviewed based upon legal requirements imposed by our regulators and with consideration of the nature and gravity of the background history and the job offered. Any offer of employment will include further information. 02/15/2026