Expeditors is a global logistics company headquartered in Seattle, Washington. A Fortune 500 company, Expeditors employs over 15,000 trained professionals in a worldwide network of over 250 locations across six continents. Expeditors satisfies the increasingly sophisticated needs of international trade through customized solutions and seamless, integrated information systems. Cargo Signal, a wholly-owned subsidiary of Expeditors, offers global control and oversight of the location and condition of products moving through the supply chain. Through active, real-time monitoring using advanced cargo sensors, our team of security and logistics professionals keeps an eye on shipments in transit and takes steps to respond based on customer priorities.     A Cargo Signal Operations Lead is expected to be a highly regarded expert in Command Center Operations.  With a bias for action, dedication to continuous improvement, and a commitment to delivering exceptional customer service.   Operational Excellence & Quality Assurance + Proactive Monitoring & Escalation: Respond to alerts and provide expert support in critical escalations, ensuring timely and effective resolution. Serve as on‑call support for high‑severity incidents.. + Quality Assurance: Regularly review Command Center monitoring activities and incident reports to identify root cause for errors and actionable insights and recommend corrective actions.  + Training & Development: Assist in create training material and exercises to equip Command Center with the skills needed for effective alert response.  + Process Optimization: Implement strategies to improve communication, situational awareness, decision-making, and teamwork within the monitoring operations.  Team Collaboration & Customer Focus + Cross-Functional Communication: Foster clear and consistent communication between monitoring operations and other departments, ensuring a unified, customer-centric approach.  + Customer Expectation Alignment: Collaborate with Sales and Transition & Implementation teams to thoroughly understand and meet customer monitoring expectations. + Operational Knowledge Sharing: Train operations teams on specialized response protocols and keep them informed of program updates and changes.  + Technology & Service Expertise: Maintain a deep understanding of Cargo Signal's hardware, software, and service offerings, providing valuable feedback for continuous improvement.  Process Development and Implementation  + Scalable Process Design: Work with leadership to streamline monitoring workflows, identify inefficiencies, and implement scalable, efficient solutions.  + Policy & Procedure Development: Work with leadership to implement monitoring policies, procedures, and best practices to optimize performance in a 24/7 environment.  + Customer-Centric Process Implementation: Implement, review, and adjust processes to comprehensively address customer needs related to alert monitoring and emergency response.  + SOP Management: Partner with Business Operations to review and refine customer-specific SOPs, ensuring clarity and accuracy. Create, validate, and maintain customer profiles, select appropriate alert rules within the Cargo Signal platform, and manage escalation contact lists.      Knowledge: + Must have strong understanding of logistics functions (Air, Ocean, Trucking, Distribution, Risk Management).  + Expert knowledge of Expeditors systems and internal operations. + Understanding of security equipment used, such as: Cargo Signal platform, GPS trackers, and cellular networks. + Familiarity with emergency/ incident response protocols and processes. + Complete understanding of maps and global addresses and communication. + Three years of proven experience in logistics operations. + Two years of supply chain security experience.   Skills: + Effective interpersonal skills, including proven abilities to listen, comprehend, effectively communicate clearly and concisely to obtain positive results. + Strong organizational skills. + Good computer skills (Outlook, Excel, Word, PowerPoint, Zoom). + Fluent in English (required) – Additional language skills (preferred).    Behaviors: + Positive and willing-to-help attitude.  Brings the best out in people. + Lead by example; self-driven toward quality work and to always be learning. + Aptitude for resolute questioning to find the root cause when given incomplete information. + Proactive research or clarification on anything they don’t understand. + Sense of urgency. + Proactive situational awareness. + Quality-Obsessed approach to timely and accurate information. + Exude company’s 10 cultural attributes: Appearance, Attitude, Confidence, Curiosity, Excellence, Integrity, Pride, Resolute, Sense of Humor, and Visionary + Respect for global regulatory compliance procedures and integrity to always uphold them. + Puts the team ahead of self. + Cares deeply about the successes and job satisfaction for themselves and their team members. Education and Experience: + High School Diploma or GED (required) / Any one of: AA, AS, BA, BS Degrees (desired) + Mid-career experience in a security or logistics role + Supervisory experience with hiring, direct reports, conducting reviews, etc. (preferred) + Experience training or teaching with proven results (required) + Security/military/law enforcement background a plus + Experience communicating with service provider contacts; including drivers, warehouse agents and dispatchers. + Experience communicating with security and/or law enforcement. + Knowledge of transportation routing and balancing capability and cost vs. customer service requirements. + EI Leadership / EI Supervisor / Change Management / IATA Certification (desired) + Supply Chain Security Certification + Dangerous Goods Certification (will be assigned if not yet acquired) Candidate may elect to work at one of the following Cargo Signal office locations: + Federal Way, WA + Seattle, WA + Bellevue, WA + Lynnwood, WA Expected base salary:  $85,000-$92,000 Cargo Signal is a 24/7/365 operation. Weekend, holiday, and evening work may be required.  Offering excellent benefits: + Paid Vacation (first year prorated based off month of hire then eligible for 15 days) + Holidays (10) + Flexible Days (2) + Paid Sick Time (accrual rate of 1 hour of sick time per 30 hours paid) + 401(k) Retirement Savings Plan with employer match (US Only) + Employee Stock Purchase Plan (ESPP) + Medical, Prescription Drug, Dental & Vision Coverage + Health Savings Account (HSA) + Life and Disability Insurance + Paid Parental Leave (additional eligibility criteria) + Dependent Care Flexible Spending Account (DC FSA) + Commuter Benefit + Employee Assistance Program (EAP) + Training and Personnel Development Program + Educational Assistance and Reimbursement   Reporting Structure: Command Center Manager   All your information will be kept confidential according to EEO guidelines.