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Position Overview
The Collections Specialist is responsible for managing a high-volume portfolio of customer accounts to ensure timely payment and reduce outstanding receivables. This role requires strong communication skills, attention to detail, and the ability to handle a fast-paced, metrics-driven environment. The ideal candidate is proactive, organized, and comfortable balancing phone outreach with administrative follow-up.

Key Responsibilities

Manage and maintain a portfolio of approximately 300 customer accounts, ensuring consistent follow-up and resolution of outstanding balances

Perform 60-80 outbound collection calls daily to customers regarding past-due invoices and payment status

Respond to all customer email inquiries within 24 hours, providing clear and professional communication

Investigate, address, and resolve customer disputes, discrepancies, and payment-related questions in a timely manner

Coordinate and track payment follow-ups, with a primary focus on ACH transactions

Accurately document all customer interactions, collection efforts, and account updates in Excel or internal tracking systems

Monitor aging reports and prioritize accounts based on risk and delinquency status

Collaborate with internal departments (e.g., billing, customer service, sales) to resolve account issues and ensure accurate account reconciliation

Maintain compliance with company policies and applicable regulations related to collections practices

Qualifications

1-3+ years of experience in collections, accounts receivable, or a similar customer-facing finance role

Strong verbal and written communication skills

Ability to manage a high call volume and multitask effectively

Proficiency in Microsoft Excel and general comfort with data entry and tracking

Strong problem-solving skills and attention to detail

Ability to handle difficult conversations professionally and maintain customer relationships