Description

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Position Summary:\nWe are seeking a detail-oriented and proactive Collections Specialist to manage and resolve delinquent accounts across various aging buckets (1–120+ days), including specialized queues such as First Payment, Defaults, Write-offs, Legal, and Bankruptcy. This role requires strong communication, analytical, and negotiation skills to ensure timely collections while maintaining positive customer relationships.\nKey Responsibilities:\n•\tManage a portfolio of accounts from early delinquency through legal and bankruptcy stages.\n•\tPerform daily collection activities including phone calls, emails, texts, and formal letters.\n•\tMaintain a structured follow-up system to ensure customer commitments are met.\n•\tCollaborate cross-functionally with Customer Service, Product, Billing, and Legal teams to resolve payment issues and disputes.\n•\tPrepare weekly forecasts and progress reports by aging bucket.\n•\tAnalyze aging accounts receivable (AR) and monitor for non-payment trends.\n•\tOffer and manage payment plans, process payments, and evaluate eligibility for extensions.\n•\tConduct skip tracing and assign field cases for accounts lacking contact information.\n•\tInvestigate and resolve collection-related disputes in a timely manner.\n•\tPrepare and submit cases for litigation to the legal team.\n•\tCoordinate with third-party collection agencies and manage feedback loops.\n•\tNegotiate settlements, gather project updates, and collect missing documentation to resolve outstanding balances.

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Skills

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customer service, collection, accounts receivable

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Top Skills Details

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customer service,collection,accounts receivable

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Additional Skills & Qualifications

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Minimum Requirements:\n•\tExperience: Minimum 3 years in a collections role managing aging and default accounts.\n•\tEducation: High school diploma required; college degree preferred.\n•\tSoftware Proficiency:\no\tZuora (billing and subscription management)\no\tSalesforce (CRM and case tracking)\no\tCIS (Customer Information System)\no\tMicrosoft 365 Suite (Excel, Outlook, Teams, etc.)\n\nPreferred Attributes:\n•\tCustomer-focused mindset with a problem-solving approach\n•\tAbility to maintain professionalism in challenging situations\n•\tOrganized, analytical, and results-driven

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Experience Level

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Expert Level

\n\t\t\t\t\tJob Type & Location

This is a Contract position based out of Coral Gables, FL.

Pay and Benefits

The pay range for this position is $22.00 - $25.00/hr.

Eligibility requirements apply to some benefits and may depend on your job\n classification and length of employment. Benefits are subject to change and may be\n subject to specific elections, plan, or program terms. If eligible, the benefits\n available for this temporary role may include the following:\n\n • Medical, dental & vision\n • Critical Illness, Accident, and Hospital\n • 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available\n • Life Insurance (Voluntary Life & AD&D for the employee and dependents)\n • Short and long-term disability\n • Health Spending Account (HSA)\n • Transportation benefits\n • Employee Assistance Program\n • Time Off/Leave (PTO, Vacation or Sick Leave)

Workplace Type

This is a fully onsite position in Coral Gables,FL.

Application Deadline

This position is anticipated to close on Feb 20, 2026.

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\n\nAbout Aston Carter:\n

Aston Carter provides world-class corporate talent solutions to thousands of clients across the globe. Specialized in accounting, finance, human resources, talent acquisition, procurement, supply chain and select administrative professions, we extend the capabilities of industry-leading companies. We draw on our deep recruiting expertise and expansive network to meet the evolving needs of our clients and talent community with agility and excellence. With offices across the U.S., Canada, Asia Pacific and Europe, Aston Carter serves many of the Fortune 500. We are proud to be a ClearlyRated Best of Staffing® double diamond winner for both client and talent service.

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The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

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If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please email astoncarteraccommodation@astoncarter.com for other accommodation options.

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