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The Collections Specialist is responsible for managing and collecting outstanding accounts receivable from business customers. This role works closely with Sales, Billing, and Accounting teams to resolve payment issues, reduce delinquency, and maintain positive client relationships while protecting company cash flow.

Key Responsibilities

Manage a portfolio of B2B customer accounts to ensure timely payment of invoices

Contact clients via phone and email to follow up on past-due balances

Research and resolve billing discrepancies, short payments, and disputes

Negotiate payment arrangements and monitor adherence to agreed terms

Review customer credit limits and payment trends; escalate risk as needed

Apply payments accurately and reconcile customer accounts

Maintain detailed collection notes and documentation within ERP/AR systems

Prepare aging reports and communicate collection status to management

Partner with Sales and Customer Service to resolve issues without disrupting client relationships

Assist with month-end close activities related to accounts receivable

Qualifications

2+ years of B2B collections or accounts receivable experience

Strong understanding of invoicing, payment terms, and credit policies

Excellent communication and negotiation skills

Ability to handle difficult conversations professionally

Detail-oriented with strong organizational skills

Proficiency with ERP systems (NetSuite, SAP, Oracle, QuickBooks, or similar) and Excel

Preferred Skills

Experience managing high-volume or high-dollar B2B accounts

Knowledge of credit risk evaluation and dispute resolution

Familiarity with deductions, chargebacks, and contract-based billing

Key Competencies

Relationship management

Problem solving

Time management

Financial accuracy

Professional persistence