Job Title: Collections Specialist

Job Description

We are seeking a dedicated Collections Specialist to join our vibrant team. This role involves managing collection and reporting activities while building and maintaining strong relationships with clients. You will play a crucial role in ensuring timely payments and addressing customer inquiries and discrepancies.

Responsibilities

Responsible for collection and reporting activities according to specific deadlines.Keep track of assigned accounts to identify outstanding debts.Plan course of action to recover outstanding payments.Locate and contact customers to inquire about their payment status.Negotiate payoff deadlines or payment plans.Handle customer questions or complaints.Investigate and resolve discrepancies.Create trust relationships with customers to avoid future issues.Update account status and database regularly.Perform additional duties as required or requested.

Essential Skills

Bachelor’s degree and/or college coursework preferred.2+ years of Business-to-Business Collections experience preferred.Proven experience in collections and customer service.Skip tracing skills are a plus.Ability to multitask and work with multiple customers and tight deadlines.Working knowledge of MS Office and databases.Excellent communication and people skills.Ability to negotiate and deliver results.Polite and compassionate demeanor with confidence.Attention to detail in a high-stress environment.Excellent accuracy and ability to meet deadlines.

Additional Skills & Qualifications

Experience with collection calls and customer service.Basic Excel skills, including creating spreadsheets.Experience with big box retail portals is beneficial.Friendly personality with strong written communication skills.

Work Environment

The position is based in a corporate office in Irvine, featuring an open work environment where most employees, apart from management, sit in cubicles. The collections team is lively and communicative, contributing to an energetic atmosphere. The work schedule is from 8:00 am to 5:00 pm, Monday through Friday, and requires full onsite presence. Benefits include healthcare, dental, and vision coverage, as well as 401K and PTO. The team consists of 8-9 people, and the role currently operates on a 90-day contract with potential for full-time employment based on workload demand.

Pay and Benefits

The pay range for this position is $26.00 - $28.00/hr.

Eligibility requirements apply to some benefits and may depend on your job
classification and length of employment. Benefits are subject to change and may be
subject to specific elections, plan, or program terms. If eligible, the benefits
available for this temporary role may include the following:

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

Workplace Type

This is a fully onsite position in Irvine,CA.

Application Deadline

This position is anticipated to close on Sep 24, 2025.

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\n\nAbout Aston Carter:\n

Aston Carter provides world-class corporate talent solutions to thousands of clients across the globe. Specialized in accounting, finance, human resources, talent acquisition, procurement, supply chain and select administrative professions, we extend the capabilities of industry-leading companies. We draw on our deep recruiting expertise and expansive network to meet the evolving needs of our clients and talent community with agility and excellence. With offices across the U.S., Canada, Asia Pacific and Europe, Aston Carter serves many of the Fortune 500. We are proud to be a ClearlyRated Best of Staffing® double diamond winner for both client and talent service.

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The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

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If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please email astoncarteraccommodation@astoncarter.com for other accommodation options.

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