As a Collections Specialist, you will communicate with consumers via phone and approved written correspondence to resolve unpaid accounts. You will provide thorough, efficient, and accurate updates to account files for each interaction, ensuring compliance with Federal, State, and Local regulations governing the collections industry. This role requires demonstrating strong customer service skills in a fast-paced environment and performing additional duties as assigned by management.
ResponsibilitiesCommunicate effectively with consumers to resolve outstanding accounts.Update account files accurately and efficiently for each interaction.Ensure compliance with relevant regulations in the collections industry.Deliver excellent customer service in a dynamic environment.Perform additional duties as assigned by management.
Essential SkillsProficiency in customer service and call center operations.Ability to handle numerous inbound calls and speak comfortably on the phone.Experience in collections and collections customer service.Strong typing skills with the ability to type and speak simultaneously.Proficiency in Microsoft Office applications.Strong attention to confidentiality and data protection.Excellent interpersonal, written, and verbal communication skills.
Additional Skills & QualificationsAbility to work effectively in a multi-tasked, team-oriented environment.Strong organizational and prioritization skills.Flexibility to adapt to changing schedules.Bilingual candidates preferred.
Work Environment
This is a full-time position requiring in-office work five days a week. The hours are 8am to 5pm Monday through Thursday, and 8am to 4pm on Friday. You will work as part of a team of 13 collection specialists and one manager. The work environment is described as flexible and comfortable, with a strong family-type atmosphere. There are opportunities for growth and independence, along with a variety of fun events such as holiday parties, lunches, celebrations, potlucks, and more. Employees can earn additional incentives based on performance, and the company emphasizes a supportive and long-term work culture.
Job Type & Location
This is a Contract to Hire position based out of Pasadena, Maryland.
Pay and Benefits
The pay range for this position is $18.00 - $23.00/hr.
Eligibility requirements apply to some benefits and may depend on your job
classification and length of employment. Benefits are subject to change and may be
subject to specific elections, plan, or program terms. If eligible, the benefits
available for this temporary role may include the following:
• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)
Workplace Type
This is a fully onsite position in Pasadena,MD.
Application Deadline
This position is anticipated to close on Sep 12, 2025.
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\n\nAbout Aston Carter:\n
Aston Carter provides world-class corporate talent solutions to thousands of clients across the globe. Specialized in accounting, finance, human resources, talent acquisition, procurement, supply chain and select administrative professions, we extend the capabilities of industry-leading companies. We draw on our deep recruiting expertise and expansive network to meet the evolving needs of our clients and talent community with agility and excellence. With offices across the U.S., Canada, Asia Pacific and Europe, Aston Carter serves many of the Fortune 500. We are proud to be a ClearlyRated Best of Staffing® double diamond winner for both client and talent service.
\n\nThe company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
\nIf you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please email astoncarteraccommodation@astoncarter.com for other accommodation options.
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