Job Title: Collections Specialist
Job Description

The Collections Specialist will engage directly with consumers, utilizing proficient communication and problem-solving skills to guide account resolution while maintaining a respectful and professional approach.

ResponsibilitiesInitiate outbound calls to consumers with delinquent accounts to arrange payments.Send collection notices as needed based on account status and company guidelines.Manage inbound calls with professionalism and empathy.Collaborate with teammates to ensure accurate and up-to-date records.Maintain consistent and punctual attendance.Uphold excellent phone etiquette and adapt to various personalities and communication styles.Interpret consumer needs and respond appropriately.Communicate proactively with your manager regarding account challenges or training needs.Maintain company production standards in alignment with team performance metrics.Foster positive working relationships with colleagues.Safeguard all sensitive consumer data through strict confidentiality protocols.Assist with additional duties as assigned.Essential SkillsCustomer service experience, such as CSR at a company or experience as a waitress/waiter or bartender.General office experience.Comfortable utilizing computer programs.Strong verbal and written communication skills.Ability to work in a fast-paced, accuracy-driven environment.Proficiency in Microsoft Word, Excel, and Outlook.Minimum typing speed of 30 WPM with high accuracy.Additional Skills & QualificationsMotivated self-starter.Work Environment

This is a fully remote position with no option for onsite work. The work schedule is Monday through Friday, 7:00am to 4:30pm. Employees must have internet access. Dress appropriately depending on the day's events.

Pay and Benefits

The pay range for this position is $20.00 - $20.00/hr.

Eligibility requirements apply to some benefits and may depend on your job
classification and length of employment. Benefits are subject to change and may be
subject to specific elections, plan, or program terms. If eligible, the benefits
available for this temporary role may include the following:

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

Workplace Type

This is a fully remote position.

Application Deadline

This position is anticipated to close on Aug 18, 2025.

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\n\nAbout Aston Carter:\n

Aston Carter provides world-class corporate talent solutions to thousands of clients across the globe. Specialized in accounting, finance, human resources, talent acquisition, procurement, supply chain and select administrative professions, we extend the capabilities of industry-leading companies. We draw on our deep recruiting expertise and expansive network to meet the evolving needs of our clients and talent community with agility and excellence. With offices across the U.S., Canada, Asia Pacific and Europe, Aston Carter serves many of the Fortune 500. We are proud to be a ClearlyRated Best of Staffing® double diamond winner for both client and talent service.

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The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

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If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please email astoncarteraccommodation@astoncarter.com for other accommodation options.

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