Job Description: Join our dynamic team as a Collections Specialist where you will initially focus on outreach for accounts that are 90+ days past due. You'll use pre-made templates to communicate with customers, attaching invoices and sending them out. As you grow into the role, you will transition into a more comprehensive collections position, emphasizing relationship management within the manufacturing and service sectors. This role involves a balance of communication via phone and email, utilizing customer portals, and navigating SAP systems. Responsibilities: + Manage a portfolio of customer accounts, ensuring high performance through effective invoice aging, customer interactions, and credit holds. + Expedite the resolution of unpaid accounts to minimize receivables while maintaining positive customer relationships. + Coordinate resolution of customer disputes with internal departments and customer contacts. + Analyze customer account history and work directly with customers to address invoicing issues. + Collaborate with various internal teams to resolve customer issues and focus on root causes. + Contact customers when new orders go on hold to resolve disputes and expedite payments. + Participate in the credit approval process as needed. + Respond promptly to customer requests via phone and email, including processing credit card payments and requesting customer master updates. + Identify and escalate accounts requiring demand letters or third-party collection agency handling. Qualifications: + Experience in collections or strong customer service background . + Familiarity with aging reports, accounts receivable, and invoicing. + Ability to handle high volumes of transactions and workload. + Comfortable with weekly and monthly performance metrics. + Ability to multi-task effectively. + Experience in the manufacturing and/or service industry is preferred. + Knowledge of SAP is a plus, though not required. + No specific education required. Work Environment: Work in a newly built, state-of-the-art facility located in Eden Prairie. Enjoy a supportive corporate headquarters environment with a large Accounting & Finance team. Benefit from a company culture that values work-life balance and flexibility. Collaborate alongside the Credit team and AR team, with an option to work in-office two days a week (Tuesdays and Thursdays) or fully in-office if preferred. Experience the stability of a global, publicly traded company with a track record of employee tenure and a commitment to professional growth opportunities. The company is undergoing an ERP transformation, moving from SAP to S4HANA, promising exciting future developments. Pay and Benefits The pay range for this position is $20.00 - $27.00/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: • Medical, dental & vision • Critical Illness, Accident, and Hospital • 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available • Life Insurance (Voluntary Life & AD&D for the employee and dependents) • Short and long-term disability • Health Spending Account (HSA) • Transportation benefits • Employee Assistance Program • Time Off/Leave (PTO, Vacation or Sick Leave) Workplace Type This is a hybrid position in Eden Prairie,MN. Application Deadline This position is anticipated to close on Jun 6, 2025. About Aston Carter: Aston Carter provides world-class corporate talent solutions to thousands of clients across the globe. Specialized in accounting, finance, human resources, talent acquisition, procurement, supply chain and select administrative professions, we extend the capabilities of industry-leading companies. We draw on our deep recruiting expertise and expansive network to meet the evolving needs of our clients and talent community with agility and excellence. With offices across the U.S., Canada, Asia Pacific and Europe, Aston Carter serves many of the Fortune 500. We are proud to be a ClearlyRated Best of Staffing® double diamond winner for both client and talent service. The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please email astoncarteraccommodation@astoncarter.com (%20astoncarteraccommodation@astoncarter.com) for other accommodation options.