Collections Manager Job Description As a Collections Manager, you will lead and manage the collections functions, focusing on resolving overdue accounts, negotiating payment arrangements, and implementing strategies to minimize bad debt. Your role will involve building and maintaining strong customer relationships to effectively address billing, payment, and collection-related issues. Responsibilities + Communicate professionally and proactively with customers to address disputes and payment concerns. + Supervise, mentor, and develop the collections and cash application team to ensure performance targets are met. + Oversee the timely and accurate application of payments (ACH, wire, checks) and manage unapplied cash and discrepancies. + Identify and implement process improvements, automation initiatives, and workflow enhancements to increase efficiency and accuracy. + Collaborate cross-functionally with operations, billing, and finance to resolve issues and prevent future collection challenges. + Monitor and report on key accounts receivable metrics, including DSO, aging, write-offs, and collection trends. + Prepare and present financial reports and analysis to Sr. management. + Ensure compliance with internal controls, accounting policies, and applicable laws and regulations. + Maintain and update credit, billing, and collections policies and procedures. + Support internal and external audits by preparing documentation and responding to inquiries. Essential Skills + Bachelor’s degree in Finance, Accounting, or a related field preferred; equivalent demonstrated experience may be considered. + Minimum of 5 years of collections experience, preferably within a commercial services, construction, or similar industry. + Prior management experience leading a successful team. + Proven track record of driving improvements in accounts receivable and cash flow performance. Additional Skills & Qualifications + Professional certifications (e.g., relevant industry certifications) are a plus. + Experience with Workday and Microsoft Excel. + Strong supervisory skills and expertise in accounts receivable collections. + Ability to be a self-starter and work hands-on, leading a team of 3-4 people. + Experience working in a high volume environment. Work Environment This role requires working onsite five days a week in a pit-style cubicle office environment. Employees have the flexibility to choose between working hours of 9-5 or 8-4, provided it is a consistent schedule. The position includes a 30-minute unpaid lunch break. The office is conveniently located with free parking available for employees at a garage next to the office and is three blocks from the Bethesda Metro. Job Type & Location This is a Permanent position based out of Bethesda, MD. Pay and Benefits The pay range for this position is $85000.00 - $100000.00/yr. Red Coats is a family-owned company that prides itself on its strong culture. The family is heavily involved in the business, so they will have the chance to work with the owners and C-suite executives. There is always room for growth; they love promoting their team and seeing them succeed. Throughout the year they have office lunches and company events. They are big on work-life balance and very flexible. The majority of contractors that have worked here are now full-time staff. Why Join Us • Collaborative and supportive team environment • Opportunities to grow within the accounting department • Competitive salary and benefits package Workplace Type This is a fully onsite position in Bethesda,MD. Application Deadline This position is anticipated to close on Feb 12, 2026. About Aston Carter: Aston Carter provides world-class corporate talent solutions to thousands of clients across the globe. Specialized in accounting, finance, human resources, talent acquisition, procurement, supply chain and select administrative professions, we extend the capabilities of industry-leading companies. We draw on our deep recruiting expertise and expansive network to meet the evolving needs of our clients and talent community with agility and excellence. With offices across the U.S., Canada, Asia Pacific and Europe, Aston Carter serves many of the Fortune 500. We are proud to be a ClearlyRated Best of Staffing® double diamond winner for both client and talent service. The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please email astoncarteraccommodation@astoncarter.com (%20astoncarteraccommodation@astoncarter.com) for other accommodation options.