We are seeking a diligent and proactive Collections Associate to join our team. In this role, you will conduct daily outreach to customers with past-due invoices, ensuring the resolution of outstanding balances while maintaining excellent customer relationships. Responsibilities + Conduct daily outreach via phone and email to customers with past-due invoices to obtain payment commitments and resolve outstanding balances. + Maintain accurate records of collection activities, notes, promised payments, and escalation actions. + Proactively research and resolve closed or inactive accounts, including identifying updated customer contacts. + Collaborate with internal departments such as service, operations, billing, and accounting to resolve invoice discrepancies or service-related disputes. + Utilize Microsoft Dynamics Business Central to review invoice statuses, post payments, and document collection efforts. + Generate AR aging reports and track progress against collection goals. + Follow company policies and compliance guidelines for collection communications. + Support continuous improvement of collections processes to drive faster resolution of outstanding balances. + Support backlog in two states and provide weekly reports to the manager, including a weekly meeting to update on challenges and client issues. + Fully understand the different tiers of agreements for elevator maintenance to explain coverage to customers. Essential Skills + Minimum 3 years of experience in collections, accounts receivable, or a related accounting function, preferably within construction, service, or repair industries. + Experience with B2B collections and dealing with difficult or frustrated customers. + Proficiency with Microsoft Office applications, including Outlook, Excel, and Word. + Working knowledge of basic accounting and invoicing principles. + Strong verbal and written communication skills. + High attention to detail with solid time management and organization skills. + Ability to work independently while maintaining strong collaboration with team members. + Proficiency with ERP and accounting software, including Microsoft Dynamics Business Central. Additional Skills & Qualifications + Comfortable with Excel, including basic spreadsheet formulas and formatting. + Experience with backlog management and aging DSO balance reduction. + Understanding of contracts to determine what is billable and covered. Work Environment This position is based in an office setting where you will engage with customers primarily via phone and email. The work involves collaborating with various internal departments to resolve customer issues and discrepancies. Job Type & Location This is a Contract position based out of Margate, FL. Pay and Benefits The pay range for this position is $22.00 - $24.00/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: • Medical, dental & vision • Critical Illness, Accident, and Hospital • 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available • Life Insurance (Voluntary Life & AD&D for the employee and dependents) • Short and long-term disability • Health Spending Account (HSA) • Transportation benefits • Employee Assistance Program • Time Off/Leave (PTO, Vacation or Sick Leave) Workplace Type This is a fully onsite position in Margate,FL. Application Deadline This position is anticipated to close on Mar 5, 2026. About Aston Carter: Aston Carter provides world-class corporate talent solutions to thousands of clients across the globe. Specialized in accounting, finance, human resources, talent acquisition, procurement, supply chain and select administrative professions, we extend the capabilities of industry-leading companies. We draw on our deep recruiting expertise and expansive network to meet the evolving needs of our clients and talent community with agility and excellence. With offices across the U.S., Canada, Asia Pacific and Europe, Aston Carter serves many of the Fortune 500. We are proud to be a ClearlyRated Best of Staffing® double diamond winner for both client and talent service. The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please email astoncarteraccommodation@astoncarter.com (%20astoncarteraccommodation@astoncarter.com) for other accommodation options.