Job Title: Collections and Resolution Specialist
Job Description

The Collections and Resolution Specialist is responsible for actively collecting open accounts receivable balances by engaging with customers and supporting branch personnel in collection activities. The role involves updating the AR collection system with relevant customer information, responding to customer inquiries, and reconciling accounts while performing administrative tasks.

ResponsibilitiesActively collect open accounts receivable balances by contacting customers and supporting branch personnel.Update the Get Paid AR collection system with customer contact information, notes on account statuses, payment promises, and customer disputes.Respond to customer inquiries and direct issues to appropriate personnel for resolution.Reconcile accounts and perform additional administrative duties as assigned.Place calls to and receive calls from past due commercial account holders to discuss payment arrangements according to established guidelines.Establish acceptable payment arrangements, including settlements, while building positive relationships with customers.Counsel customers to assist in finding funds to bring accounts current.Generate and respond to written correspondence in a professional, compliant manner.Maintain accurate documentation of conversations and arrangements reached with customers.Manage collection objectives using professionalism and persuasiveness.Recommend next steps for accounts that become unperforming or unresponsive.Complete skip tracing when contact with customers ceases.Collaborate with salespeople, branch personnel, and other team members to resolve account issues.Work on unapplied cash in search of payments.Essential SkillsExperience in accounts receivable and collections.Proficiency with Salesforce.Strong resolution and research skills.High volume collections experience.Proficiency in MS Office (Excel, Word, Outlook).Additional Skills & QualificationsCollege coursework in Accounting, Finance, or Business Information Systems preferred.Salesforce experience preferred.Experience in construction or manufacturing preferred.Work Environment

The role is based in an office environment located in Fells Point, working as part of a team reporting to the AR/Collections manager. The standard working hours are from 8 AM to 5 PM.

Pay and Benefits

The pay range for this position is $25.00 - $25.00/hr.

Eligibility requirements apply to some benefits and may depend on your job
classification and length of employment. Benefits are subject to change and may be
subject to specific elections, plan, or program terms. If eligible, the benefits
available for this temporary role may include the following:

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

Workplace Type

This is a fully onsite position in Baltimore,MD.

Application Deadline

This position is anticipated to close on May 29, 2025.

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\n\nAbout Aston Carter:\n

Aston Carter provides world-class corporate talent solutions to thousands of clients across the globe. Specialized in accounting, finance, human resources, talent acquisition, procurement, supply chain and select administrative professions, we extend the capabilities of industry-leading companies. We draw on our deep recruiting expertise and expansive network to meet the evolving needs of our clients and talent community with agility and excellence. With offices across the U.S., Canada, Asia Pacific and Europe, Aston Carter serves many of the Fortune 500. We are proud to be a ClearlyRated Best of Staffing® double diamond winner for both client and talent service.

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The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

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If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please email astoncarteraccommodation@astoncarter.com for other accommodation options.

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