Collections Agent

Job Description

The Collections Agent plays a key role in managing the organization’s receivables by coordinating customer billing, collections outreach, and account reconciliation. This position partners closely with customers, agents, and internal teams to ensure timely payment, accurate invoicing, and positive customer relationships.

Responsibilities

Maintain and update customer accounts with newly issued invoices.Distribute invoices electronically through EDI and other approved methods.Review and verify billing data within the Nexsure system to ensure statement accuracy.Respond to customer inquiries and resolve billing questions or disputes professionally.Produce and send paper invoices and statements when requested.Communicate monthly account status updates to insurance agents and customer service representatives.Monitor aged receivables reports and take appropriate follow-up action.Conduct daily courtesy reminder and collections calls to insured customers.Issue follow-up statements when collection attempts are unsuccessful.Support producers and CSRs with questions related to billing, payments, and processes.Prepare premium finance agreements for insureds as needed.Reconcile outstanding balances to confirm proper application of payments and credits.Generate cancellation notices in accordance with established guidelines.Work directly with customers to understand payment delays and reach resolution.Compile and deliver reporting on financed premiums for leadership review.Document all customer interactions thoroughly to ensure accurate follow-up tracking.Validate customer contact details, including phone numbers and mailing addresses.Perform all duties in alignment with company policies, procedures, and compliance standards.

Essential Skills

Data entryAccounts receivableInvoicesExcelAR accountingCollectionsReconciliationInsuranceAMS360Nexsure

Additional Skills & Qualifications

Associate degree in Accounting, Business or a related field preferred.Two to four years of relevant experience, or an equivalent combination of education and experience.At least two years of experience in Accounts Receivable or collections.Strong analytical and problem-solving abilities.Excellent interpersonal and communication skills, both written and verbal.Highly organized with strong attention to detail.Intermediate proficiency with Microsoft Office, particularly Excel and Word.Ability to manage multiple priorities and perform effectively in a fast-paced environment.Experience with Nexsure is beneficial.Prior experience within the insurance industry is nice to have.

Work Environment

The work environment is an open office setting, located in Miami, FL. The role offers flexibility with hours as long as 40 hours per week are completed, typically between 8:00am and 6:00pm, Monday to Friday. The position allows for 80% in-office work and 20% remote work after 90 days. Employees enjoy access to various perks including Cuban coffee made every morning, free rides to the airport, and a freebie service for local errands. The building features a gym that is free for employees and contractors, along with weekly yoga classes and upcoming Pilates classes. Equipment such as laptops, headsets, and accessories are provided.

Job Type & Location

This is a Contract to Hire position based out of Miami, FL.

Pay and Benefits

The pay range for this position is $24.00 - $25.00/hr.

Eligibility requirements apply to some benefits and may depend on your job\n classification and length of employment. Benefits are subject to change and may be\n subject to specific elections, plan, or program terms. If eligible, the benefits\n available for this temporary role may include the following:\n\n • Medical, dental & vision\n • Critical Illness, Accident, and Hospital\n • 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available\n • Life Insurance (Voluntary Life & AD&D for the employee and dependents)\n • Short and long-term disability\n • Health Spending Account (HSA)\n • Transportation benefits\n • Employee Assistance Program\n • Time Off/Leave (PTO, Vacation or Sick Leave)

Workplace Type

This is a hybrid position in Miami,FL.

Application Deadline

This position is anticipated to close on Feb 27, 2026.

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\n\nAbout Aston Carter:\n

Aston Carter provides world-class corporate talent solutions to thousands of clients across the globe. Specialized in accounting, finance, human resources, talent acquisition, procurement, supply chain and select administrative professions, we extend the capabilities of industry-leading companies. We draw on our deep recruiting expertise and expansive network to meet the evolving needs of our clients and talent community with agility and excellence. With offices across the U.S., Canada, Asia Pacific and Europe, Aston Carter serves many of the Fortune 500. We are proud to be a ClearlyRated Best of Staffing® double diamond winner for both client and talent service.

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The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

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If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please email astoncarteraccommodation@astoncarter.com for other accommodation options.

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