Description The Cluster Leader is responsible for one or more Amazon Data Center Clusters and /Colocation Operations within a particular region. It is the senior Infrastructure Operations role within the region and has managerial responsibility for safety, security, availability, scaling, efficiency and cost. Key job responsibilities - Hiring, managing and developing the operations team including compute operations managers, engineering operations managers, logistics operations managers and their teams - Attainment of organizational performance goals and objectives relating to safety, security, availability, scaling, efficiency and cost - Planning and executing the Infrastructure Operations component of new datacenter and Colocation (Colo) expansions - Operation and maintenance of mechanical, electrical, and controls systems for Amazon datacenters to include preventive maintenance, corrective maintenance and change management - Vendor management of Colo datacenter services providers to meet or exceed contracted performance SLA’s - Safety, security, and availability incident response, incident management and incident resolution - Continuous improvement of operational processes, procedures, methods and tools About the team AWS Infrastructure Services owns the design, planning, delivery, and operation of all AWS global infrastructure. In other words, we’re the people who keep the cloud running. We support all AWS data centers and all of the servers, storage, networking, power, and cooling equipment that ensure our customers have continual access to the innovation they rely on. We work on the most challenging problems, with thousands of variables impacting the supply chain — and we’re looking for talented people who want to help. Basic Qualifications - 10+ years of relevant management experience in datacenter operations, facility engineering operations, information technology critical environment facilities, advanced high volume manufacturing, datacenter build-outs and scaling, or similar experience - Experience understanding electrical and mechanical systems involved in critical data center operations including systems such as feeders, transformers, generators, switch gear, UPS systems, ATS units, PDU units, chillers, pumps, or air handling units - Experience managing service providers and vendors - Experience leading continuous process improvement in a technical support environment Preferred Qualifications - Bachelor's degree or above in Civil Engineering, Mechanical Engineering, Electrical Engineering, Construction Management or an equivalent engineering science Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.