A Cluster Commercial Director develops a commercial strategy covering all segments and channels to maximize revenue and profit performance of Hilton Niseko Village, Greenleaf Niseko Village Tapestry Collection by Hilton and Hinode Hills Niseko Village. Lead execution of the commercial strategy through managing the relationship with revenue management, sales, marketing and Public Relations teams and activity, and by working effectively with the regional and area support teams. This role is an Executive level position reporting to Cluster General Manager.
What will I be doing?
As the Cluster Commercial Director you will be responsible for performing the following tasks to the highest standards:
Direct accountability for delivering all hotel revenues including: Rooms / Group, Conference and Events / Food and Beverage / Other revenues for all hotelsOwn commercial strategy from planning through to execution using the Hilton commercial focus processDirect and oversee all Group, Conference and Events sales activity from demand generation to maximizing conversionOwn the creation and execution of the annual Revenue plan for all hotelsManage hotels' level marketing planning and executionSupport Cluster Director of Sales, Cluster Marketing and Communication Manager and Cluster Reservations Manager in the hotel Business Development team's activities, both planning and executionManage hotel level Public Relations activitiesManage hotel pricing and inventory managementLiaise with regional commercial and brand teams to provide maximum benefit to hotel performanceAct as a key role model and leader as part of the executive committee to all stakeholders
What are we looking for?
The individual must possess the following knowledge, skills and abilities and be able to perform the essential functions of the job, with or without reasonable accommodation
Excellent oral and written communication skills in English & preferably in Japanese across different functions and levels within the business, including with Management and Ownership groupsA demonstration of Leadership skills to ensure driving the vision for all revenue streams, from a Divisional, Cluster and hotel perspectiveExcellent organization skillsAbility to perform critical analysis and develop accurate findingsAbility to work well under deadline pressure and/or travelCertifiable in the use of all Hilton revenue management database systems and tools. Strong experience or adaptable training in the use of automated systems, personal computers and software programs, including Microsoft OfficeSales experience in either field or on-site environmentAdaptable to travel as required and schedule changesExcellent interpersonal skills and possession of a full understanding of professional ethics, decorum and social skills. Extensive interaction with customers, investment ownerships and business partners required. Must be able to adapt to different audiences dictated by culture and country or origin.Significant experience of three (3) or more years in revenue management or analytical roles2 years cross-functional experience in operations or hotel management and brand exposureLeadership and Team Management
It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:
Adaptable experience with travel industry reservation systemsAdaptable experience with hotel property management systemsStrong experience in hospitality forecasting, pricing and inventory control
Remarks: Local Package will apply for this position (not an Expatriate package)
What will it be like to work for Hilton?
Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!