Our client, a leader in cloud solutions, is seeking a Cloud Solutions Support Specialist to join their team. As a Cloud Solutions Support Specialist, you will be part of a dynamic team supporting Azure and M365 services. The ideal candidate will have strong problem-solving skills, excellent communication abilities, and a collaborative mindset which will align successfully in the organization. **Cloud Solutions Support Specialist** **Remote, PST Hours** **18 Month Contract** **Pay Range:** $45-$48/hour **What's the Job?** + Provide technical assistance to users regarding software and hardware operations. + Handle incoming customer support calls and manage tier 3 escalations. + Conduct technical troubleshooting and research to resolve issues. + Collaborate with team members and delivery partners on various projects. + Maintain records of daily transactions and remedial actions taken. **What's Needed?** + At least 5+ years of experience in Technical Customer Service within technology. + Minimum 4+ years of experience with Azure or M365 skillset. + Technical competence with Microsoft BackOffice Technologies. + Ability to work in a fast-paced environment and manage multiple cases. + Strong verbal and written communication skills. **What's in it for me?** + Opportunity to work in a collaborative and supportive team environment. + Autonomy in your work with minimal micromanagement. + Chance for extension of contract based on performance. + Engagement in diverse projects that enhance your technical skills. + Work with cutting-edge technology in cloud solutions. **Upon completion of waiting period consultants are eligible for:** + Medical and Prescription Drug Plans + Dental Plan + Vision Plan + Health Savings Account + Health Flexible Spending Account + Dependent Care Flexible Spending Account + Supplemental Life Insurance + Short Term and Long Term Disability Insurance + Business Travel Insurance + 401(k), Plus Match + Weekly Pay If this is a role that interests you and you'd like to learn more, click apply now and a recruiter will be in touch with you to discuss this great opportunity. We look forward to speaking with you! **About ManpowerGroup, Parent Company of: Manpower, Experis, Talent Solutions, and Jefferson Wells** _ManpowerGroup® (NYSE: MAN), the leading global workforce solutions company, helps organizations transform in a fast-changing world of work by sourcing, assessing, developing, and managing the talent that enables them to win. We develop innovative solutions for hundreds of thousands of organizations every year, providing them with skilled talent while finding meaningful, sustainable employment for millions of people across a wide range of industries and skills. Our expert family of brands –_ **_Manpower, Experis, Talent Solutions, and Jefferson Wells_** _–_ creates substantial value for candidates and clients across more than 75 countries and territories and has done so for over 70 years. We are recognized consistently for our diversity - as a best place to work for Women, Inclusion, Equality and Disability and in 2023 ManpowerGroup was named one of the World's Most Ethical Companies for the 14th year - all confirming our position as the brand of choice for in-demand talent. ManpowerGroup is committed to providing equal employment opportunities in a professional, high quality work environment. It is the policy of ManpowerGroup and all of its subsidiaries to recruit, train, promote, transfer, pay and take all employment actions without regard to an employee's race, color, national origin, ancestry, sex, sexual orientation, gender identity, genetic information, religion, age, disability, protected veteran status, or any other basis protected by applicable law.