Partners with customers, sales, engineering, and product teams to design, demonstrate and deploy Oracle Cloud architectures that address customer business problems.  Drives Oracle Cloud customer consumption by accelerating the adoption of Oracle cloud services including discovery, design, and deployment.

Skills:

Experience or extended knowledge in Cloud Services – IaaS and PaaS (any service provider – Oracle is a differential)

Being an enabler for the customer, supporting, leading, and coordinating Cloud Usage and adoption for new services (Customer Governance experience is also a differential)

Be a facilitator to the customer within Oracle Teams, including During Technical Sessions & Escalations.

Excellent problem-solving skills, with a demonstrated ability to identify issues, solve them quickly and thoroughly, using peers and internal resources as applicable.

Must have customer service aptitude and maintain customer focus

Strong technical acumen, communication and interpersonal skills. 

Strong Communication, Presentation, and speaking skills.

Fluency in Portuguese and English is required - Spanish is a differential (written and spoken)

Easy communication not only technically but also at executive level

Main Activities:

Be a Technical Advisor for customers, driving customers through the Oracle Cloud Best Practices, identifying and tracking workloads.

Help customers in identify technical improvements.

Help customer adoption new Oracle Technologies

Customer Centric, behavior like owner

Support in communication with Oracle Support Team

Lead critical Situations.

Communication: Tech and Executive Level

Meetings and Cadence with clients

Must have customer service aptitude and maintain customer focus.

Strong Team Work