SoftwareOne and Crayon have come together to form a global, AI-powered software and cloud solutions provider with a bold vision for the future. With a footprint in over 70 countries and a diverse team of 13,000+ professionals, we offer unparalleled opportunities for talent to grow, make an impact, and shape the future of technology. At the heart of our business is our people. We empower our teams to work across borders, innovate fearlessly, and continuously develop their skills through world-class learning and development programs. Whether you're passionate about cloud, software, data, AI, or building meaningful client relationships, you’ll find a place to thrive here. Join us and be part of a purpose-driven culture where your ideas matter, your growth is supported, and your career can go global.
The role
Cloud Managed Services Associate with Italian
We’re looking for a Cloud Managed Services Associate to join an international team working accross Workplace, Data Center and Security. In this role, you’ll support enterprise customers, troubleshoot incidents, and keep systems running smoothly. You’ll learn from experienced engineers, gain certifications, and build a foundation for your IT career.
Deliver Level 1 technical support for Microsoft 365 cloud technologies as part of a global support model (EMEA day shift only).
Troubleshoot and resolve customer issues efficiently, operating calmly under pressure when systems are impacted.
Drive incidents through to resolution, escalating to Level 2/3 or the Team Lead when required.
Communicate clearly with customers, keeping them informed of incident progress, service updates, and critical events.
Apply advanced troubleshooting techniques to provide tailored solutions for customer environments.
Contribute to Knowledge Base articles and maintain accurate technical documentation.
Follow defined quality and security processes, ensuring tickets are resolved quickly and effectively.
Support continuous improvement initiatives, including service improvement programs and customer satisfaction feedback.
What we need to see from you
Fluency in English and Italian
Minimum 1 year of experience in technical support or managed services environment
Strong working knowledge of M365 core workloads: Exchange Online, SharePoint, OneDrive, and Teams
Basic experience troubleshooting security, networking, email integration, Intune/MDM, and desktop client interactions with M365
Familiarity with Office 365 Security & Compliance features and authentication protocols
Experience working within ITIL-based, change-controlled environments
Ability to work effectively in a fast-paced, customer-facing support role
Strong troubleshooting skills with a methodical, solution-driven mindset
Excellent written and verbal communication skills
Willingness to learn, certify, and contribute to knowledge-sharing initiatives
Our company benefits:
26 days of annual paid leave.Paid Sabbatical Leave – one calendar month every 3 years, subject to achieving performance criteria
Multisport card.Private Health Insurance. Food vouchers - 40.90 EUR / month.WFH / Transportation Allowance - 20.45 EUR / monthPresident’s Club: Recognition awarded by leadership and your peers.Flexible work: Do great work from anywhere but also visit local office to deliver excellence in team relationship.Lifelong education: A variety of training and development opportunities.Employee stock option programs (SIX: SWON): Be an owner. All employees can be shareholders.
Job Function
Software & Cloud