Closing Coordinator 

Reports to: Closing Department Manager

Salary Grade: NE12

FLSA Status: Non-Exempt | Supervisory Role: No

Why Join Us?

At Trustco Bank, we’re committed to fostering a supportive and inclusive workplace where our employees can grow their careers. We believe that our people are our greatest asset and consider our employees as family.  We value each team member’s contribution and offer a supportive, collaborative work environment Join Trustco Bank and be part of a dedicated team committed to excellence in mortgage services. Your attention to detail, customer focus, and organizational skills will make a meaningful impact on our clients’ homeownership journeys. Apply today and take the next step in your financial services career.

We believe that investing in our employees means investing in the future of our company.  As a valued team member, you will be eligible for a generous compensation and benefits package that includes: medical, dental and vision insurance, a health savings account with an annual employer contribution, a 401(k)-retirement plan with generous employer match, paid time off plus 11 paid federal holidays, training and professional development programs, tuition reimbursement, reduced fees and rates on certain loan products, and much more!  

About the Closing Coordinator Role

At Trustco Bank, we are committed to delivering exceptional service and seamless mortgage experiences. As a Closing Coordinator, you will be the vital link ensuring that every mortgage closing is executed with precision, professionalism, and integrity. Your expertise will orchestrate the final steps of the lending process by coordinating documentation, communicating with stakeholders, and ensuring compliance with all regulations. If you thrive in a dynamic environment and take pride in delivering excellence, this is your opportunity to shine.

Key Responsibilities

Meticulous Document Review & Coordination: Examine mortgage files meticulously, prepare closing documents, and collaborate with legal professionals for review to ensure accuracy and completeness.End-to-End Mortgage Closing Management: Oversee all phases of the mortgage closing process, ensuring all final conditions are satisfied for a smooth settlement.Regulatory & Policy Compliance: Guarantee that all mortgage files adhere to federal, state, and internal policies, maintaining the highest standards of compliance.Title Verification & Due Diligence: Confirm and verify title statuses for residential properties, safeguarding against potential issues.Customer & Stakeholder Engagement: Provide exceptional support to internal teams, clients, and external partners, guiding them seamlessly through the mortgage process.Physical Closing & Finalization: Conduct in-person closings with professionalism, ensuring all parties are informed and satisfied.

This job description is not exhaustive; duties and responsibilities may change at any time with or without notice.

Qualifications

Required

High school diploma or equivalentExperience in customer service with strong verbal and written communication skills.Exceptional ability to manage multiple tasks efficiently while meeting tight deadlines.Proficiency in Microsoft Office Suite (Excel, WordCapable of working independently and as part of a team to achieve shared goals.Fluent in English; bilingual a plusAccess to reliable transportation 

 

Preferred

Advanced education (Associate’s degree or higher) in relevant fields.Prior experience in mortgage lending, real estate, or closing coordination.

Schedule

Full-time position; Monday – Friday, 8:30 AM – 5:00 PM

Physical Demands:

Primarily sedentary role involving standard office activities such as computer work, phone communication, and document handling.

Equal Employment Opportunity Statement: 

 Trustco Bank is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, marital status, genetic information, disability, or protected veteran status.  This includes, but is not limited to, the following:

•           Hiring, placement, upgrading, transfer, demotion or promotion

•           Recruitment, advertising or solicitation for employment

•           Treatment during employment

•           Rates of pay or other forms of compensation

•           Selection for training, including apprenticeship

•           Layoff or termination

 

It is the policy of Trustco Bank to cooperate to the fullest extent with the applicable regulations of the Civil Rights Act and any legislation on Equal Employment Opportunity.