Sentara is hiring a Patient & Digital Experience Domain Architect

This position is fully remote.

Overview

We are seeking an experienced Patient & Digital Experience Domain Architect to join our Clinical Systems Domain Architecture team. This highly visible role is responsible for shaping and advancing the digital front door and end-to-end patient experience across Sentara. The Architect will partner closely with executive, clinical, operational, and technical leaders to design and drive a cohesive, patient-centered technology strategy that improves access, engagement, and experience.

This role focuses on thoughtful architectural design across scheduling, registration, referrals, authorizations, communications, and digital engagement tools - ensuring solutions are intuitive, scalable, and aligned with organizational goals.

About the Role

The Patient & Digital Experience Domain Architect supports enterprise architecture strategy by designing and governing domain-level architecture and driving the long-term technology roadmap for patient-facing and digital experience platforms. The role provides architectural leadership and solution guidance, helping ensure digital experiences reduce friction, improve access, and create a consistent experience for patients across all channels.

Domains & Technologies in ScopeEpic Patient Experience Platforms: PreludeCadenceMyChartWelcomeCheersCampaignsInterconnectDigital Front Door Capabilities: Online scheduling and registrationReferrals and prior authorizationsPatient communications and outreachChatbots and conversational toolsAI-assisted digital workflowsIntegration & Enablement: FHIR, APIs, interoperability patternsExperience continuity across systems and touchpointsKey ResponsibilitiesLead domain-level architecture strategy for Patient and Digital Experience technologiesDesign and drive the digital front door roadmap, focused on access, engagement, and patient experienceArchitect seamless workflows across scheduling, registration, referrals, and authorizationsProvide architectural guidance for MyChart, chatbots, AI-assisted tools, and digital engagement platformsPartner with executive, clinical, operational, and technical leaders to align digital experience strategy with enterprise goalsServe as a contributor in Architecture Review Board (ARB) discussions related to patient-facing technologiesEstablish standards and patterns that promote usability, accessibility, consistency, and scalabilityEvaluate emerging technologies that improve patient self-service, communication, and personalizationRequired QualificationsMust hold at least one Epic Certification or Accreditation in one or more of the following: PreludeCadenceMyChartCheersCampaignsStrong experience in patient registration, scheduling, MyChart, and referrals/authorizations, with a focus on improving access and patient experienceDemonstrated ability to engage, communicate, and influence executive, clinical, operational, and technical stakeholdersBachelor’s degree with 8+ years of relevant healthcare IT experience, or 10+ years without a degreePreferred QualificationsBackground with Epic eMPA and prior authorization workflowsExperience with additional Epic digital tools such as Welcome and InterconnectDemonstrated experience designing or improving digital front door capabilitiesFamiliarity with chatbots, conversational interfaces, or AI-assisted digital toolsKnowledge of FHIR, APIs, and interoperability patternsExperience contributing to enterprise architecture governance or participating in ARBExposure to accessibility, usability, or service design principles

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