Details **Open Date** 01/22/2026 **Requisition Number** PRN44070B **Job Title** Program Specialists **Working Title** Clinical Operations Specialist **Career Progression Track** P00 **Track Level** P4 - Advanced, P3 - Career, P2 - Developing **FLSA Code** Professional **Patient Sensitive Job Code?** Yes **Standard Hours per Week** 40 **Full Time or Part Time?** Full Time **Shift** Day **Work Schedule Summary** Hybrid or on-site work may be required based on operational needs. **VP Area** U of U Health - Academics **Department** 02185 - Neurology Administration **Location** Campus **City** Salt Lake City, UT **Type of Recruitment** External Posting **Pay Rate Range** $60,000 to $68,000 **Close Date** 04/22/2026 **Priority Review Date (Note - Posting may close at any time)** **Job Summary** **Program Specialists** The Program Specialist III supports the Department of Neurology by designing, implementing, and managing complex clinical and operational programs that advance the department’s academic and patient care mission. This role oversees the development and coordination of departmental clinical schedules, ensuring alignment across faculty, advanced practice providers, trainees, and support staff while balancing clinical, teaching, and research priorities. The position serves as a key liaison between the department and centralized scheduling and access teams, and works closely with department leadership to optimize resource utilization, clinic access, and operational workflows. Using Epic and institutional reporting tools, the Program Specialist III produces and analyzes operational data on clinic capacity, provider utilization, and access metrics to support data-driven decision-making, benchmarking, and continuous improvement. This role requires a high level of independent judgment, proficiency in complex scheduling and clinical operations, and close collaboration across academic and clinical environments within an academic medical center. **Learn more about the great benefits of working for University of Utah: benefits.utah.edu** **The department may choose to hire at any of the below job levels and associated pay rates based on their business need and budget.** **Responsibilities** **Program Specialists, III** **Key Responsibilities** **Clinic Scheduling & Access Management** + Develop, manage, and maintain departmental clinical schedules across multiple department areas + Coordinate clinic schedules across faculty, advanced practice providers, trainees, and support staff in alignment with clinical, teaching, and research commitments. + Serve as primary liaison between the department and centralized scheduling or access teams as it relates to processes related to interface between clinical and academic schedules **Clinical Operations** + Work closely with department leadership regarding interface between scheduling and resource utilization + Drive and manage multiple on call schedule change processes and developed standard communication pathways **Clinical Analysis & Reporting** + Produce and analyze operational reports related to clinic capacity, provider utilization, access metrics, and patient throughput. + Use Epic reporting tools and/or institutional analytics platforms to inform scheduling and operational decisions. + Support benchmarking and performance tracking against institutional and external standards. **Key Competencies** + Strong understanding of complex scheduling + Clinical operations optimization + Data-driven decision making + Epic scheduling and reporting awareness + Cross-functional collaboration in academic and clinical environments **Working Environment** + Academic medical center with close collaboration among faculty, clinical staff, trainees, and administrative leadership. + Hybrid or on-site work may be required based on operational needs. Requires a bachelor’s (or equivalency) + 6 years or a master’s (or equivalency) + 4 years of directly related work experience. This is a Career-Level position in the General Professional track. Job Code: PZ3713 **Minimum Qualifications** **EQUIVALENCY STATEMENT :** 1 year of higher education can be substituted for 1 year of directly related work experience (Example: bachelor’s degree = 4 years of directly related work experience). **Department may hire employee at one of the following job levels:** . **Program Specialists, II:** Requires a bachelor’s (or equivalency) + 4 years or a master’s (or equivalency) + 2 years of directly related work experience. **Program Specialists, III :** Requires a bachelor’s (or equivalency) + 6 years or a master’s (or equivalency) + 4 years of directly related work experience. **Program Specialists, IV:** Requires a bachelor’s (or equivalency) + 8 years or a master’s (or equivalency) + 6 years of directly related work experience. + Bachelor’s or Master’s degree in healthcare administration, business administration, public health, or a related field, or equivalent experience. + Experience in an academic medical center or faculty practice setting. + Experience supporting clinical access improvement or capacity optimization initiatives. + 1-3 years of experience in ambulatory clinic operations, scheduling, or access management within a healthcare or academic medical center environment. + Demonstrated experience using Epic, particularly scheduling and reporting tools. + Strong analytical skills with experience interpreting and presenting operational data. + Excellent organizational, communication, and stakeholder management skills. **Preferences** **Type** Benefited Staff **Special Instructions Summary** **Additional Information** _The University of Utah values candidates who have experience working in settings with students from all backgrounds and possess a strong commitment to improving access to higher education for historically underrepresented students._ _Individuals from historically underrepresented groups, such as minorities, women, qualified persons with disabilities and protected veterans are encouraged to apply. Veterans’ preference is extended to qualified applicants, upon request and consistent with University policy and Utah state law. Upon request, reasonable accommodations in the application process will be provided to individuals with disabilities._ _The University of Utah is an Affirmative Action/Equal Opportunity employer and does not discriminate based upon race, ethnicity, color, religion, national origin, age, disability, sex, sexual orientation, gender, gender identity, gender expression, pregnancy, pregnancy-related conditions, genetic information, or protected veteran’s status. The University does not discriminate on the basis of sex in the education program or activity that it operates, as required by Title IX and 34 CFR part 106. The requirement not to discriminate in education programs or activities extends to admission and employment. Inquiries about the application of Title IX and its regulations may be referred to the Title IX Coordinator, to the Department of Education, Office for Civil Rights, or both._ _To request a reasonable accommodation for a disability or if you or someone you know has experienced discrimination or sexual misconduct including sexual harassment, you may contact the Director/Title IX Coordinator in the Office of Equal Opportunity and Affirmative Action:_ _Director/ Title IX Coordinator_ _Office of Equal Opportunity and Affirmative Action ( OEO /AA)_ _383 University Street, Level 1 OEO Suite_ _Salt Lake City, UT 84112_ _801-581-8365_ _oeo@utah.edu_ _Online reports may be submitted at_ **oeo.utah.edu** **_For more information:_** **https://www.utah.edu/nondiscrimination/** **_To inquire about this posting, email:_** **employment@utah.edu** **_or call 801-581-2300._** _The University is a participating employer with Utah Retirement Systems (“URS”). Eligible new hires with prior URS service, may elect to enroll in URS if they make the election before they become eligible for retirement (usually the first day of work). Contact Human Resources at (801) 581-7447 for information. Individuals who previously retired and are receiving monthly retirement benefits from URS are subject to URS’ post-retirement rules and restrictions. Please contact Utah Retirement Systems at (801) 366-7770 or (800) 695-4877 or University Human Resource Management at (801) 581-7447 if you have questions regarding the post-retirement rules._ _This position may require the successful completion of a criminal background check and/or drug screen._ _https://safety.utah.edu/safetyreport This report includes statistics about criminal offenses, hate crimes, arrests and referrals for disciplinary action, and Violence Against Women Act offenses. They also provide information about safety and security-related services offered by the University of Utah. A paper copy can be obtained by request at the Department of Public Safety located at 1658 East 500 South._