RESPONSIBILITIES Effective Date: 03/24 I. JOB SUMMARY/RESPONSIBILITIES: • Under the general direction of the Intake Manager, the Clinical Office Assistant receives, records, and schedules Medicare certified patient services according to the patients' needs and staffing availability. • Provides clinical support to the Intake Manager related to operational needs. • Performs appropriate and timely follow-up in response to patients’ services and clinical needs. • Provides day-to-day staff and administrative assistance; triages and schedules patients; screens and refers phone calls; communicates with clinical staff and patients; clerical and staff support to clinical teams and assists with clinical processes as required. II. TYPICAL PHYSICAL DEMANDS: • Seeing, speaking, hearing, finger dexterity. • Constant: reaching above, at and below shoulders; repetitive arm/hand motion and frequent gripping of objects. • Frequent: walking, standing, stooping/bending, and twisting body. • Occasional: lifting/carrying weight up to 35 pounds, pushing/pulling 3.5 pounds of force. III. TYPICAL WORKING CONDITIONS: • Not subjected to adverse environmental conditions. IV. MINIMUM QUALIFICATIONS: A. EDUCATION/CERTIFICATION AND LICENSURE: • High school diploma or equivalent. B. EXPERIENCE • Prior clerical office experience answering telephones, operating office equipment with accuracy, and contact with people. • Ability to organize, prioritize and manage multiple projects concurrently. • Ability to use Microsoft Office, Outlook, Excel, and Word. • Ability to operate various office equipment such as computers, facsimile, calculator, and copier. • Able to communicate effectively in English, both orally and in writing. • Familiarity with medical terminology. Equal Opportunity Employer/Disability/Vet