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Clinical Business Operations Representative 2

The University of Miami/UHealth department of Neurology has an exciting opportunity for a Temporary Full Time Clinical Business Operations Representative 2 to work at the UHealth Medical Campus. The Clinical Business Operations Representative 2 facilitates the prompt resolution of problems related to pre and post care that arise in daily clinical operations. The incumbent performs general administrative and receptionist functions, to include answering incoming calls, efficient management of patients, and the acquisition of necessary patient care and records. The Clinical Business Operations Representative 2 assists patients in a courteous, efficient and professional manner and ensures adherence to divisional and departmental service standards.

CORE JOB FUNCTIONS

Assists the department in managing expectations surrounding pre and post patient care.

Obtains or reviews all patient demographic information, insurance information and referral numbers.

Reviews clinical records for completeness including authorization, signatures, missing data, and other patient information.

Answers multiple telephones for the department: triage incoming calls, responds to questions, directs calls, and documents messages in the appropriate software.

Department Specific Functions

Answer phones, triage, and follow through on messages and information requests from patients using UChart and internal and external customers.

Answers multiple telephones for the department: triage incoming calls, responds to questions, directs calls, and documents messages in the appropriate software.

Obtain pre-authorization for medications and patient procedures and coordinate medical necessity letters and other documents for the patient assistance program under nurse and/or physician supervision.

Coordinate patients’ admissions to both UMH and JMH.

Coordinate physician inpatient on-call schedule.

Answer phones, triage, and follow through on messages and information requests from patients using UChart and internal and external customers.

Answers multiple telephones for the department: triage incoming calls, responds to questions, directs calls, and documents messages in the appropriate software.

Obtain pre-authorization for medications and patient procedures and coordinate medical necessity letters and other documents for the patient assistance program under nurse and/or physician supervision.

Responsible for scheduling and coordinating the physicians’ clinical schedules, including UMH, PAC, and satellite clinics.

Work closely with the Department’s clinical operations staff to ensure seamless coordination between the faculty members’ clinical activities and their academic/administrative work. Coordinate and supervise appointments for VIP and international patients. Answer phones, triage, and follow through on messages and information requests from internal and external customers. Coordinate general and professional correspondence associated with the faculty members’ academic, research, and clinical work. 

This list of duties and responsibilities is not intended to be all-inclusive and may be expanded to include other duties or responsibilities as necessary.

This list of duties and responsibilities is not intended to be all-inclusive and may be expanded to include other duties or responsibilities as necessary.

Core Qualifications

High School diploma or equivalent required

Minimum 1 year of relevant experience required

Knowledge, Skills and Abilities:

Learning Agility: Ability to learn new procedures, technologies, and protocols, and adapt to changing priorities and work demands.

Teamwork: Ability to work collaboratively with others and contribute to a team environment.

Technical Proficiency: Skilled in using office software, technology, and relevant computer applications.

Communication: Strong and clear written and verbal communication skills for interacting with colleagues and stakeholders.

Any relevant education, certifications and/or work experience may be considered.

The University of Miami offers competitive salaries and a comprehensive benefits package including medical, dental, tuition remission and more.

UHealth-University of Miami Health System, South Florida's only university-based health system, provides leading-edge patient care powered by the ground breaking research and medical education at the Miller School of Medicine. As an academic medical center, we are proud to serve South Florida, Latin America and the Caribbean. Our physicians represent more than 100 specialties and sub-specialties, and have more than one million patient encounters each year. Our tradition of excellence has earned worldwide recognition for outstanding teaching, research and patient care. We're the challenge you've been looking for.

The University of Miami is an Equal Opportunity Employer - Females/Minorities/Protected Veterans/Individuals with Disabilities are encouraged to apply. Applicants and employees are protected from discrimination based on certain categories protected by Federal law. Click here for additional information.

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