CTG is seeking a Cerner FirstNet Analyst to join our team. The Cerner FirstNet Analyst plays a key role in supporting clinical operations within Emergency Department (ED) and Urgent Care environments. This role focuses on optimizing FirstNet functionality, maintaining accurate tracking groups and events, and ensuring clinicians have the tools and workflows needed to deliver efficient, high‑quality patient care. The analyst collaborates closely with clinical staff, IT teams, and operational leaders to enhance system performance and user experience. **Key Responsibilities** **FirstNet Configuration & Support** + Configure, maintain, and optimize Cerner FirstNet components, including tracking boards, tracking groups, events, and documentation workflows. + Troubleshoot FirstNet issues, perform root‑cause analysis, and implement sustainable solutions. + Support ED and Urgent Care clinicians with workflow design, system navigation, and best‑practice use of FirstNet tools. **Emergency Department & Urgent Care Workflow Optimization** + Partner with clinical leadership to understand operational needs and translate them into effective FirstNet configurations. + Ensure system workflows align with triage, patient flow, provider assignment, and discharge processes. + Monitor system performance and identify opportunities to streamline ED and Urgent Care operations. **Tracking Groups & Events Management** + Build and maintain tracking groups, tracking events, and status indicators to support real‑time patient flow visibility. + Ensure tracking logic accurately reflects clinical processes, regulatory requirements, and departmental priorities. + Collaborate with stakeholders to adjust tracking configurations as workflows evolve. **Patient Education Integration** + Configure and maintain patient education content within Cerner, ensuring clinicians can easily access and distribute appropriate materials. + Support the integration of patient education tools into clinical workflows, including discharge instructions and educational handouts. + Work with clinical teams to validate content relevance, accuracy, and usability. **Testing, Training & Documentation** + Participate in system upgrades, enhancements, and new module implementations, including test script creation and execution. + Develop and deliver training materials, tip sheets, and workflow documentation for clinical end users. + Provide go‑live support and ongoing optimization after system changes. **Collaboration & Communication** + Serve as a liaison between clinical teams, IT, and Cerner support to ensure timely resolution of issues. + Communicate system changes, updates, and impacts clearly to stakeholders. + Participate in multidisciplinary meetings to gather requirements and share system insights. **Qualifications** **Required** + Experience supporting Cerner FirstNet or other Cerner Millennium applications. + Strong understanding of Emergency Department and/or Urgent Care clinical workflows. + Ability to configure and maintain tracking groups, tracking events, and patient education tools. + Excellent analytical, problem‑solving, and communication skills. Excellent verbal and written English communication skills and the ability to interact professionally with a diverse group are required. CTG does not accept unsolicited resumes from headhunters, recruitment agencies, or fee based recruitment services for this role. **To Apply:** To be considered, please apply directly to this requisition using the link provided **.** For additional information, please contact **Dallas Bell at Dallas.Bell@ctg.com** . Kindly forward this to any other interested parties. Thank you! The expected base salary for this position ranges from $115,000 to $125,000. Salary offers are based on a wide range of factors including relevant skills, training, experience, education, market factors, and where applicable, licensure or certifications obtained. In addition to salary, a competitive benefit package is also offered. **About CTG** CTG, a Cegeka company, is at the forefront of digital transformation, providing IT and business solutions that accelerate project momentum and deliver desired value. Over nearly 60 years, we have earned a reputation as a faster and more reliable, results-driven partner. Our vision is to be an indispensable partner to our clients and the preferred career destination for digital and technology experts. CTG leverages the expertise of over 9,000 team members in 19 countries to provide innovative solutions. Together, we operate across the Americas, Europe, and India, working in close cooperation with over 3,000 clients in many of today's highest-growth industries. For more information, visit www.ctg.com . Our culture is a direct result of the people who work at CTG, the values we hold, and the actions we take. In other words, our people define our culture. It's a living, breathing thing that is renewed every day through the ways we engage with each other, our clients, and our communities. Part of our mission is to cultivate a workplace that attracts and develops the best people. CTG will consider for employment all qualified applicants including those with criminal histories in a manner consistent with the requirements of all applicable local, state, and federal laws. CTG is an Equal Opportunity Employer. CTG will assure equal opportunity and consideration to all applicants and employees in recruitment, selection, placement, training, benefits, compensation, promotion, transfer, and release of individuals without regard to race, creed, religion, color, national origin, sex, sexual orientation, gender identity and gender expression, age, disability, marital or veteran status, citizenship status, or any other discriminatory factors as required by law. CTG is fully committed to promoting employment opportunities for members of protected classes.