**Help Desk/CTS 1** **Work Location: Hybrid. Onsite twice a month (every other Wednesday) in Augusta, Maine.** **Work schedule: is Sundays through Thursdays from 11:30pm to 8:00am.** **10+ month contract** **Top 3 Skills:** **Desktop Support** **Help Desk Support** **Customer Support** Job Description: 50%: Customer service skills to include phone support and ticket support. 40%: Work with monitoring tools. Knowledge of at least one mainframe computer system including related components, their configuration and function 10%: Analyze operations and arrange components into logical sequences. Ability to remote into systems to assist in call resolution. Monitors state network and state applications for completion and errors. Reports errors according to SOPs. Acts as an extension to the Service Desk taking after hours calls to assist with troubles. Enters all calls into an internet-based tracking system, Assyst. Discriminates between critical and non-critical jobs and contacts programmers as necessary. Browse pending, ongoing, and completed RFCs, to keep a general knowledge of changes occurring, or that have been completed. Reports hardware problems on the IBM system. Usually I/O errors on tape drives, which must be documented into an internet-based tracking system and paper logbook. Document any other hardware problems in a similar manner. Checks condition codes on certain IBM jobs to be sure they have run correctly. Reports failures to IBM System Analyst. Required Skills: Ability to follow written and oral instructions Ability to lift 35 lbs. Operating Systems: Windows 10, Intermediate Microsoft Office 365, Beginner Hardware: PC/Laptop, Intermediate Preferred Skills: Operating System Mainframe (application), Beginner If this is a role that interests you and you’d like to learn more, click apply now and a recruiter will be in touch with you to discuss this great opportunity. We look forward to speaking with you! **About ManpowerGroup, Parent Company of:** **Manpower, Experis, Talent Solutions, and Jefferson Wells** _ManpowerGroup® (NYSE: MAN), the leading global workforce solutions company, helps organizations transform in a fast-changing world of work by sourcing, assessing, developing, and managing the talent that enables them to win. We develop innovative solutions for hundreds of thousands of organizations every year, providing them with skilled talent while finding meaningful, sustainable employment for millions of people across a wide range of industries and skills. Our expert family of brands –_ **_Manpower, Experis, Talent Solutions, and Jefferson Wells_** _–_ creates substantial value for candidates and clients across more than 75 countries and territories and has done so for over 70 years. We are recognized consistently for our diversity - as a best place to work for Women, Inclusion, Equality and Disability and in 2022 ManpowerGroup was named one of the World's Most Ethical Companies for the 13th year - all confirming our position as the brand of choice for in-demand talent. ManpowerGroup is committed to providing equal employment opportunities in a professional, high quality work environment. It is the policy of ManpowerGroup and all of its subsidiaries to recruit, train, promote, transfer, pay and take all employment actions without regard to an employee's race, color, national origin, ancestry, sex, sexual orientation, gender identity, genetic information, religion, age, disability, protected veteran status, or any other basis protected by applicable law.