Job Title: Client Success Associate Job Description We are seeking a Client Success Associate to support our customer success team in managing client accounts. The successful candidate will resolve complex customer issues using multiple tools and systems. You will analyze data to build insightful analytical reports monthly and quarterly for account reviews, and develop strategies to retain and grow our customer base. Your role will involve identifying buying traits and developing leads for the sales team while ensuring adherence to all SOPs and quality standards specific to donor screening and confirmatory testing. Coordination with internal teams to provide timely responses is also essential. Responsibilities + Support the customer success team with managing client accounts. + Resolve complex customer issues using various tools and systems. + Analyze data to build monthly and quarterly analytical reports for account reviews. + Develop strategies to retain and grow the customer base. + Identify buying traits and develop leads for the sales team. + Ensure adherence to all SOPs and quality standards specific to donor screening and confirmatory testing. + Coordinate with internal teams to provide timely responses. Essential Skills + Three or more years of experience in Business Operations, Customer Success, Account Management, or relevant leadership roles. + Experience in negotiation, growth, customer success, or client engagement. + High school diploma required; bachelor's degree preferred. + Experience managing large enterprise to mid-market healthcare clients. + Proficiency with IT systems (RCM, telehealth) and tools like Zendesk, Salesforce, Halo, ServiceNow, Microsoft Office, and Teams. Additional Skills & Qualifications + One year of Salesforce experience preferred. + Experience in data management, data entry, and compliance. + Experience in expanding client relationships and preferred experience in business development roles. Work Environment The work schedule is Wednesday to Sunday, 2pm-11pm (training will be Monday to Friday, 8am-5pm), or Sunday to Thursday, 9pm-6am (training will be Sunday to Thursday). You will work in a well-lit, air-conditioned office environment. The role requires manual and finger dexterity, eye-hand coordination, and normal or corrected vision and hearing. We offer a supportive, collaborative team environment with constant access to leadership. As a non-profit organization, we provide the opportunity to contribute to something bigger. Our comprehensive benefits package includes competitive salary, 100% employer-paid life insurance, 401(k) with employer contribution, long-term disability plan, paid time off, and more. Job Type & Location This is a Contract to Hire position based out of San Antonio, Texas. Pay and Benefits The pay range for this position is $28.00 - $32.00/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: • Medical, dental & vision • Critical Illness, Accident, and Hospital • 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available • Life Insurance (Voluntary Life & AD&D for the employee and dependents) • Short and long-term disability • Health Spending Account (HSA) • Transportation benefits • Employee Assistance Program • Time Off/Leave (PTO, Vacation or Sick Leave) Workplace Type This is a fully onsite position in San Antonio,TX. Application Deadline This position is anticipated to close on Sep 29, 2025. About Aston Carter: Aston Carter provides world-class corporate talent solutions to thousands of clients across the globe. Specialized in accounting, finance, human resources, talent acquisition, procurement, supply chain and select administrative professions, we extend the capabilities of industry-leading companies. We draw on our deep recruiting expertise and expansive network to meet the evolving needs of our clients and talent community with agility and excellence. With offices across the U.S., Canada, Asia Pacific and Europe, Aston Carter serves many of the Fortune 500. We are proud to be a ClearlyRated Best of Staffing® double diamond winner for both client and talent service. The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please email astoncarteraccommodation@astoncarter.com (%20astoncarteraccommodation@astoncarter.com) for other accommodation options.