Job Title: Client Success Associate

This role is ON-SITE in San Antonio, TX! Candidates must be able to commute to the on-site location. The work schedule for the role is Wednesday through Sunday, 2pm-11pm.

Job Description

Join a dynamic team in supporting customer success by managing client accounts, resolving complex customer issues, and developing data analytical reports for account reviews. You will play a pivotal role in developing strategies to retain and grow customer relationships while ensuring adherence to quality standards in donor screening and confirmatory testing.

ResponsibilitiesManage client accounts and support the customer success team.Resolve complex customer issues using multiple tools and systems.Analyze data to create monthly and quarterly data analytical reports for account reviews.Develop strategies to retain and grow customer relationships.Identify buying traits and develop leads for the sales team.Ensure adherence to SOPs and quality standards specific to donor screening and confirmatory testing.Coordinate with internal teams to provide timely responses to clients.Essential SkillsThree or more years of experience in Business Operations, Customer Success, Account Management, or relevant leadership roles.Proficiency in negotiation, growth strategies, and customer engagement.Diploma required; bachelor's degree preferred.Experience managing large enterprise to mid-market healthcare clients.Familiarity with IT systems such as RCM, telehealth, and tools like Zendesk, Salesforce, Halo, ServiceNow, Microsoft Office, and Teams.Additional Skills & QualificationsPreferably one year of Salesforce experience.Experience expanding client relationships and business development roles.Work Environment

Work schedule is Wednesday through Sunday, 2pm-11pm. The role entails working in well-lit, air-conditioned, and heated environments, but may include confined spaces and non-climate controlled conditions. There might be exposure to electrical and chemical hazards typical of an office environment. The position requires flexibility to work at any time, including evenings, nights, weekends, and being on-call 24/7 to support client and business needs. Travel requirements include 20% travel, occasionally out of town and overnight stays, with the ability to use a personal motor vehicle for company business. Physical requirements involve sitting, standing, walking, and bending during working hours, with the ability to reach, lift, and carry up to 20 lbs. Manual dexterity and eye-hand coordination are necessary, along with normal or corrected vision and hearing.

Pay and Benefits

The pay range for this position is $28.00 - $32.00/hr.

Eligibility requirements apply to some benefits and may depend on your job
classification and length of employment. Benefits are subject to change and may be
subject to specific elections, plan, or program terms. If eligible, the benefits
available for this temporary role may include the following:

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

Workplace Type

This is a fully onsite position in San Antonio,TX.

Application Deadline

This position is anticipated to close on Aug 17, 2025.

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\n\nAbout Aston Carter:\n

Aston Carter provides world-class corporate talent solutions to thousands of clients across the globe. Specialized in accounting, finance, human resources, talent acquisition, procurement, supply chain and select administrative professions, we extend the capabilities of industry-leading companies. We draw on our deep recruiting expertise and expansive network to meet the evolving needs of our clients and talent community with agility and excellence. With offices across the U.S., Canada, Asia Pacific and Europe, Aston Carter serves many of the Fortune 500. We are proud to be a ClearlyRated Best of Staffing® double diamond winner for both client and talent service.

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The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

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If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please email astoncarteraccommodation@astoncarter.com for other accommodation options.

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