Harness your technical expertise to shape innovative client solutions and bridge product capabilities with real-world challenges. Collaborate closely with diverse teams, be the catalyst for transformative client experiences, and redefine solution-oriented success. 

As a Client Solutions Architect Manager in J.P. Morgan Payments, you are an integral part of a team that innovates and supports the sales process for the technical adoption of comprehensive product solutions for clients with complex challenges. Leveraging your technical expertise in specific products and industries, you develop viable solutions that add value to clients, track how clients are using our products, and ensure results are realized. 
 

Job responsibilitiesLeads the configuration and modification of the firm’s products and solutions, often in partnership with Technology, to fit complex client use cases Supports Sales in solutioning and mandating deal stages for pricing, pipeline planning, and account planningEngages with technical members of client teams to deliver presentations and technical demonstrations on product capabilities and solutionsIdentifies and defines development requirements for product design enhancements based on client feedbackPartners with Product Management to ensure change management activities are successful and ready to launch tasks are completedWorks closely with Service, Sales, Implementation and other internal teams to provide updates, training and general communicationDocuments new or existing processes and executes projects to drive efficiencyParticipates in complex client implementations, injects urgency and leads parties to project completionRequired qualifications, capabilities, and skills5+ years of experience or equivalent expertise working across a related broad set of productsDemonstrated ability to apply a deep technical understanding to solution configurations in a specific domain Experience supporting Sales in pricing, pipeline planning, and account planningExperience working with clients in a technology field and interfacing with engineersDemonstrated ability to apply a deep technical understanding to solution configurations in a specific domain. Deep understanding of payment systems, operational and product delivery and transaction processing Experience supporting Sales in pricing, pipeline planning, and account planningExperience working with clients in a technology field and interfacing with engineers. Experience in payments, technology, e-commerce and financial services. Proven client-interface and teaming skills with an ability to observe and identify client problems and ideate solutionsStrong client management and executive-level communications skills. Excellent presentation and communications skills, with the ability to present to clients and decision makersWork related domestic travel is requiredPreferred qualifications, capabilities, and skillsKnowledge of product development processes, project management processes and understanding of product development lifecycle strongly preferredExperience with, and technical knowledge of digital channels products; including, API, voice and mobile channelsWorking knowledge of traditional and/or emerging methods of payment (e.g., low value global clearing, high value global clearing, real time payments, digital wallets and card)Strategic thinker that combines strong analytical skills and creative problem solvingClient advocate that seeks to understand client needs and ways to improve client experienceTreasury Services/Payments or Merchant Services experience preferred