Labcorp is seeking a Customer Service Support Team Lead to join our team in Santa Fe, NM.

The Customer Service Support Team Lead provides support to all internal and external customers; instructing, mentoring, and training team members to develop robust departmental systems, policies, and procedures to sustain a high level of service.  They lead by example and foster a continual improvement culture. Responsible for timely responses to escalations, client complaints and other assigned tasks.  The Team Leader leads the customer service team to consistently exceed the customer’s expectation and provides transparent communication and information.  

Work Schedule: Monday–Friday, with flexibility required between 6:00am and 5:00pm MT. Actual shift (e.g., 6am–3pm or 7am–4pm) will be determined based on business needs.

Benefits: Employees regularly scheduled to work 20 or more hours per week are eligible for comprehensive benefits including: Medical, Dental, Vision, Life, STD/LTD, 401(k), Paid Time Off (PTO) or Flexible Time Off (FTO), Tuition Reimbursement and Employee Stock Purchase Plan. Casual, PRN & Part Time employees regularly scheduled to work less than 20 hours are eligible to participate in the 401(k) Plan only. Employees who are regularly scheduled to work a 7 on/7 off schedule are eligible to receive all the foregoing benefits except PTO or FTO. For more detailed information, please click here.  

Salary Range: $27.50 - 32.00

Work Location: Remote based in US

Job Responsibilities

Manages work assignments by distributing duties and updating responsibilities as needed Supports leadership with coaching, training, and/or escalated situationsCreates and manages individual projects to support team goals  Act a liaison between Labcorp, the customer base and patientsResolve routine customer requests with products or services via inbound, outbound calls, or the InternetSpeak with customers in a courteous, friendly, and professional manner using protocol proceduresInquire, clarify, and confirm customer requirements and understanding of the solutionProvide additional customer education and information as neededQualify and establish inbound new customers requesting Labcorp's products and servicesWork in multiple databases to research complex issues and questionsNotify clients of test results in a timely and accurate mannerReview test forms for accuracy and report any discrepanciesParticipate in activities designed to improve customer satisfaction and business performancePerform administrative support for medical record management, CRM data maintenance, and internal records to assure HIPAA compliance

Requirements

High School Diploma or GED equivalent requiredPrior experience in a leadership role3+ years working in Women's Health and Genetics Client ServicesKnowledge of Microsoft Office suite is requiredExperience with Laboratory Information Systems isStrong verbal and written communication skills and excellent ability to listen and respondMust be courteous with strong customer service orientationExcellent multitasking abilities requiredStrong flexibility and the ability to manage and adapt to changing priorities quicklyBilingual in English and Spanish highly desirable

If you're looking for a career that offers opportunities for growth, continual development, professional challenge and the chance to make a real difference, apply today!

Labcorp is proud to be an Equal Opportunity Employer:

Labcorp strives for inclusion and belonging in the workforce and does not tolerate harassment or discrimination of any kind. We make employment decisions based on the needs of our business and the qualifications and merit of the individual. Qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex (including pregnancy, childbirth, or related medical conditions), family or parental status, marital, civil union or domestic partnership status, sexual orientation, gender identity, gender expression, personal appearance, age, veteran status, disability, genetic information, or any other legally protected characteristic. Additionally, all qualified applicants with arrest or conviction records will be considered for employment in accordance with applicable law. 

We encourage all to apply

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