Description

•\tEstablish and maintain relationships with retail customers, consumers and outside sales team.

•\tProcess sales orders and communicate any errors in payment terms and/or price discrepancies to the customer or salesperson

•\tProcess returns requests for designated accounts

•\tAnswer incoming telephone calls

•\tResponsible for managing calls with one call resolution

•\tDevelop knowledge of product form and function

•\tUnderstand customer sales programs, sales promotions

•\tProcess all requests for sales and show samples

•\tWork with Supply Chain on orders for large and out of stock quantities/recovery timing

•\tWork with Credit Department on orders on credit hold and on pricing disputes

•\tTrack all roll out orders to ensure they arrive on time

•\tWork with our warehouse staff to ensure that orders ship on time with customer’s specific shipping requirements addressed

•\tPrepare documents to refute customer fines and utilize their portals to file rebuttals with customers

•\tUpdate customer web sites with information such as tracking information, weight of orders and confirmation numbers

•\tTroubleshoot product related issues to final resolve. Research information as needed

•\tPrepare warranty, parts and replacement product orders

•\tRespond to incoming information requests via email

•\tParticipate in technical training classes, develop on-going understanding of product installation, operation, and troubleshooting techniques

•\tPerform other duties as assigned

•\tAccount management

Skills

Customer service, Data entry, Call center, Inbound call, Customer support, Clerical

Top Skills Details

Customer service,Data entry,Call center,Inbound call,Customer support,Clerical

Additional Skills & Qualifications

•\tAssociate degree preferred.

•\tExcellent communication skills both written and verbal.

•\t1 to 2 years of customer service experience

•\tMicrosoft Office

•\tIntermediate Excel

•\tEDI experience preferred

•\tInfor LN/SAP/Cloud based ERP preferred

•\tAccount Management preferred

•\tWMS experience preferred

•\tAction Oriented

•\tStrong Data Entry Skills

•\tDetail Oriented

•\tConflict Management/Resolution

•\tCustomer Focused

•\tExcellent Listener

•\tTeam Player

•\tProblem Solver

•\tFunctional/Technical Abilities

Experience Level

Expert Level

Job Type & Location

This is a Contract to Hire position based out of Cordova, TN.

Pay and Benefits

The pay range for this position is $21.00 - $21.00/hr.

Eligibility requirements apply to some benefits and may depend on your job\n classification and length of employment. Benefits are subject to change and may be\n subject to specific elections, plan, or program terms. If eligible, the benefits\n available for this temporary role may include the following:\n\n • Medical, dental & vision\n • Critical Illness, Accident, and Hospital\n • 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available\n • Life Insurance (Voluntary Life & AD&D for the employee and dependents)\n • Short and long-term disability\n • Health Spending Account (HSA)\n • Transportation benefits\n • Employee Assistance Program\n • Time Off/Leave (PTO, Vacation or Sick Leave)

Workplace Type

This is a hybrid position in Cordova,TN.

Application Deadline

This position is anticipated to close on Jan 30, 2026.

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\n\nAbout Aston Carter:\n

Aston Carter provides world-class corporate talent solutions to thousands of clients across the globe. Specialized in accounting, finance, human resources, talent acquisition, procurement, supply chain and select administrative professions, we extend the capabilities of industry-leading companies. We draw on our deep recruiting expertise and expansive network to meet the evolving needs of our clients and talent community with agility and excellence. With offices across the U.S., Canada, Asia Pacific and Europe, Aston Carter serves many of the Fortune 500. We are proud to be a ClearlyRated Best of Staffing® double diamond winner for both client and talent service.

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The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

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If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please email astoncarteraccommodation@astoncarter.com for other accommodation options.

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