A Private Banking Client Service Specialist is the primary contact for all service related needs of a Private Banking client. A CSS works with bankers, investors, various product specialists, mid-office and operations teams to deliver a seamless and integrated experience to our clients across all Private Banking products

Each CSS works is regionally aligned to bankers and their client base. Some examples of CSS daily responsibilities include: executing cash movements, monitoring overdrafts and cash balances, executing foreign exchange, fixing loans and deposits, management of corporate actions, performing account maintenance (account opening and closing, change of address)

A CSS will be expected to contribute to the overall success of the group in proportion to his/her experience, and each CSS will be evaluated relative to their peer group.

Job responsibilities: 

Provide high quality service to Private Banking clients

Maintain client confidentiality at all times

Manage daily client transactions and inquiries accurately, within established deadlines, and in accordance with existing policies and procedures. A CSS transaction approval levels/limits will vary based on seniority

Research, follow-up and resolve client inquiries and problems through effective interaction with clients, bankers, investors, product specialists, operations areas, and other staff in a timely and professional manner

Research potential (or actual) fraud situations, errors, and losses to ensure prompt and accurate resolution

Identify cross-sell opportunities, and escalate to bankers and product partners in order to close or provide advice to the client

Verify and maintain data quality as it relates to internal and external client hierarchy and account alignment

Participate in special projects as assigned by Team Manager

Coordinate and follow through on client requests for products and services

Required qualifications, capabilities and skills

English

Strong relationship management skills

Strong communication and time management skills

Ability to adapt to a rapidly changing business and technology environment, and to utilize all available tools and resources to service clients as efficiently as possible

Solid comprehension of deposit, banking, brokerage, custody, investment management, mutual funds and credit products as each applies to their specific region's business segment

Must understand and comply with the regulations, policies and procedures applicable to these products and services, and grasp the potential financial liabilities of the transactions associated with these products and services if they are not executed properly

Effective communication, judgement, problem-solving and client relationship skills

Business degree education or equivalent financial qualifications

Previous experience in a similar role within the Financial services and/or Banking industry