At JPMorganChase, you'll be at the forefront of delivering exceptional customer service, where each day presents the same opportunities to make a meaningful difference. You'll engage in creative and exciting work, consistently offering innovative solutions and options to assist our valued customers. While the duties may be routine, your role remains dynamic and impactful, enabling you to build strong relationships and contribute to our business success. 

As an Account Service Specialist within JPMorganChase, you will be the first point of contact for our clients, providing exceptional customer service for various financial products. Your role involves handling inbound calls, building strong customer relationships, and offering innovative solutions to meet client needs. You'll thrive in a fast-paced call center environment, leveraging your communication, multitasking, and results-oriented skills. You will be working within a well-defined framework, performing routine tasks and following established procedures, with any non-standard issues referred to your supervisor. 

Job responsibilities Manages a high volume of inbound/outbound calls (potentially over 100 daily), delivering comprehensive support for financial products. Utilizes customer service expertise to interpret needs and deliver continuous insights.Navigates multiple computer systems with efficiency, demonstrating adaptability and resilience.Excels both independently and collaboratively, driving team success and achieving goals.Follows all regulatory and departmental practices and procedures diligently.Takes ownership of each customer interaction while treating them with respect and responding with empathy. Required qualifications, capabilities, and skills Customer interaction and support skills with at least 2 years of experience in phone or face-to-face settings, while being able to multitask with computer systems and work accurately. Ability to manage complex customer interactions using empathy, composure, and sound judgment.  Ability to adjust to new situations and effectively navigate different cultural contexts and workplace environments.Adaptability and efficiency in fast-paced, dynamic, and results-driven environments.Ability to solve problems and effectively present and explain solutions.Ability to learn products and systems quickly, embrace challenges as opportunities, and actively seek feedback to improve performance and achieve goals. Proficient computer literacy skills, with experience in using technology to solve problems and communicate in a professional setting. High school diploma or GED required.Preferred qualifications, capabilities, and skills Developing ability to use data to understand issues and opportunities. Developing skills in using AI technology for automation and prompt writing.Bilingual in English and Spanish, both written and verbal. 

Additional Information:

This position requires that you attend TRAINING; training hours may not coincide with your regularly scheduled hours.This role requires working in the office FIVE days a weekRelocation assistance is NOT available for the role 

Role is NOT eligible for H1B or Sponsorship

 

FEDERAL DEPOSIT INSURANCE ACT:
This position is subject to Section 19 of the Federal Deposit Insurance Act. As such, an employment offer for this position is contingent on JPMorgan Chase’s review of criminal conviction history, including pretrial diversions or program entries.

Final Job Grade and officer title will be determined at time of offer and may differ from this posting.