Lead a team or teams of Client Service professionals who advise our moderate to complex Commercial Bank clients.  Manage multiple internal and external relationships to provide our clients with best-in-class service.  Help be the reason our clients stay with Chase!   

As a Client Service Senior Manager within the Commercial Bank, you will lead the business, own a portfolio of clients and manage a group of dynamic client service managers. As a strategic leader, you will drive change through innovation & transformation, execute the firm’s strategy and modernize the client experience.

Job Responsibilities

Anticipate and manage work volumes, adhering to established policies and deadlinesCollaborate with stakeholders to effectively resolve client issues / escalationsAnalyze and interpret client data to identify trends and develop department strategyDrive change initiatives, business strategy and technology enhancements programsManage in dynamic, high-pressure environments and contribute to business resiliency planningAttract, develop and retain top talent.  Coach and engage – to drive performanceEvaluate team and individual performance to achieve business objectives.  Nurture diverse and inclusive work cultureBuild and maintain a culture of trust, transparency and integrityIdentify opportunities for use of digital tools to offer self-service solutions with a high degree of success Solicit feedback on product and service offerings in an effort to continuously adapt to the ever-changing commercial banking landscape Ensures teams proactively consult with clients using regular client relationship reviews, educating them on self-service tools and influencing adoption

 Required Qualifications, Skills and Capabilities 

Comprehensive knowledge of Treasury Services and/or Custom Card products Data Analytics & Change Management experience – including presenting finding Ability to influence others without direct supervisionAbility to provide quantifiable management reporting & present findings Project Management & Execution Excellent verbal, written, interpersonal, presentation, negotiating and organizational skillsStrategic thinking with the ability to adapt to changeDemonstrated team building skills and ability to work in a team environment 6+ years of client facing work experience  Delivering Coaching and Feedback/People Management  

Preferred Qualifications, skills and capabilities

Previous Team Management Experience Bachelor of Science or Business Administration Degree and/or 6+ years equivalent work experienceGoogle G suites / Microsoft Office adept

Joining our diverse and innovative global organization will provide you with endless opportunities for career and personal growth.

Become a part of our many Business Resource Groups, employees who come together on topics such as ethnicity, gender, age, accessibility, special interests and moreHelp the community through expansive volunteer opportunitiesJoin one of our focus groups aimed at Innovation and Transformation, creating the future experience for our clients and employees

 

Final Job Grade and officer title will be determined at time of offer and may differ from this posting.

 

Some travel required (20%) to visit clients and internal partners.

 

Please note this role is not eligible for employer immigration sponsorship.