Step into the role of a Client Service Senior Associate within our Commercial & Investment Bank (CIB) and become an integral part of our clients' success stories. As the primary point of contact, you'll build strong relationships with high-level executives, delivering tailored solutions and upholding the esteemed standards of JPMorganChase. With opportunities for career growth and community involvement, join our diverse and innovative global organization to make a meaningful impact in the ever-evolving world of commercial banking.

As a Client Service Senior Associate within J.P. Morgan Payments Client Service, you will support a portfolio of large corporate and/or financial institution clients by allowing them to effectively utilize Payments Products and Services. The Service organization acts as a central point of resolution to support the client's business operations, identifies product/service gaps and development opportunities, and leverages client/product expertise to recommend client growth and efficiency opportunities.

 

Job Responsibilities:

Advises and proactively partners with the client, providing consultation to support decision making.Proactively reaches out to clients to assess progress, satisfaction, and potential impediments to high service levels.Serves as the central point of resolution and escalation for service issues, liaising with bank partners to manage concerns.Confidently conveys complex ideas and client issues.Identifies and addresses product or service gaps and development opportunities, leveraging the full array of Treasury Services product capabilities.Adheres to and ensures client compliance with risk policies and practices, and educates clients on new legal, regulatory, or cyber changes.

 

Required qualifications, capabilities and skills 

Minimum of 3+ years of relevant industry and/or functional experienceIntermediate understanding of Treasury Products and Services, inclusive of knowledge of financial exposure/operational risk related to TS transactionsTechnical knowledge/comprehension to recommend value-added solutions for clients and partners.Ability to present oral and written communication in an organized, clear and confident mannerManages time effectively in a fast paced environment; demonstrating ability to balance competing priorities and deliver on commitments.Ability to effectively partner with internal colleagues and external clientsAbility to be flexible with working hours and utilize virtual connectivity tools (VDI, Blackberry/Good mobile suite, etc.) when business needs arise